21 White Bridge Rd, Nashville, TN | Directions 3720536.128237 -86.853398
Mon. - Sat. 11am - 10pm;Sun. CLOSED
PLEASE TRY IT FOR YOURSELF! The food is phenomenal. Most authentic Italian food you will find in the states. Heavenly gelato, amazing cheeses, ugh and the wine! Please just try it, service is relative. When you read about bad service you never know why that person is saying what they're saying. Maybe they were being judgmental, maybe the server just found out bad news and wasn't all there, maybe there was a misunderstanding... Maybe the person writing the review is looking to be pampered like they're in a country club and that's just not the way this place rolls! I've never had a bad experience to be honest, and I consider myself picky coming from the industry myself, but I beg you to just try it out for yourself. It's one of my favorites places to eat in Nashville. No, it's not all jazzy and decorated to the nines, but it's classy and if you're looking for a great Italian meal, try Porta Via.
NO atmosphere!!!!!!! – Heard good things about the food, but couldn't tolerate the place for more than 10 seconds To start with, no ambience whatsoever, but it gets much worse. Upon entering, we were serenaded by a screeching child whose parent ( and I use that term very loosely) was accepting no responsibility for the offensive behavior. Worse yet, the restaurant management apparently has a policy of doing nothing to protect other patrons from this lack of civility and courtesy. Chose not to waste our time or money. Went to Cafe Nonna and enjoyed a lovely meal and atmosphere.
I hate to be like this but... – I was so excited when Porta Via Italian Kitchen opened last summer on White Bridge Road. My wife and I had been dreaming of a great new gourmet pizza place on our side of town ever since having a real neapolitan pizza in San Francisco's Little Italy in August. Poof, here comes Porta Via. We started dining there way before it caught on, and even though there seemed to me to be some kinks in their operation, we figured they'd iron them out as time went on. Obviously we like their pizza, even if they are a little pricey at $13.00 a small pie. The ingredients are good, and we both enjoy the Porta Via pizza, their house specialty the best. However, everytime we return, or attempt to dine there, we never have a good experience. The last four times I've been to Porta Via, I stood in the entrance along with others waiting to be acknowledged. Now, we're no schlubs here, we're both professionals, we dress nice, we're presentable, but it seems they don't really care about you unless you look like a million bucks they don't want to even wait on you, or even seat you. They don't even GREET you when you come in. I have been in there before and stood at the counter and have been literally ignored after making eye contact with the employee behind the counter. We get take out traditionally too, and have discovered that ordering online is the way to go, but if you walk in there, they size you up and decide if they want to serve you or not. It's really snooty for a small strip-mall restaurant. I mean the food is quite good, which is why we've returned, but after tonight, my third experience of being ignored, not greeted, not anything, and having to raise my voice to the girl whose back was turned to the patrons lined up at the entrance to get her attention that I was there to pick up an order, I decided I'd rather spend my money elsewhere. Bella Napoli at Edgehill Village is better, more affordable, and has better service. When I want trendy cut-it-yourself pizza (which is about as stupid as a three-sleeved shirt), that's where we'll go. And yes, what's UP with the "we don't cut our pizza because in Italy, they don't cut it in slices there" deal? This isn't Italy. Oh, and on top of it all, toppings are $2.00 extra, and we ordered meatballs on both our pies... no meatballs. No return.
Great Food! Great Wines! – I love the wine selection here. A lot of great wines at a reasonable price! A nice American selection plus some great French choices!
I was surprised to see such a selection in a small place. I thought the food was just what I wanted . . . simple, clean, traditional, and delicious. A laid back atmosphere . . . I don't need to be fawned over, just taken care of. I had a wonderful experience and will be back often!
Good food, mediocre service – I will tell you that Porta Via has the very best gelato I have ever had. I've wanted love gelato for a long time, but usually find it doesn't live up to my expectations - until I tried it at Porta Via. It is creamy, flavorful and the perfect consistency. My favorite is the Blood Orange flavor, but the others are good too.
As for the meals, they are good. Is the food the best Italian food I've ever had? No. But it is good.
The drawback here is the service. It is mediocre at best, and often poor. I have never really felt welcome, like a paying customer should feel. I've always felt like an interruption to their work, and I've witnessed the staff treating others the same way. Once when I was there giving a to-go order, the server walked off halfway through ringing my order up and never came back to finish the order. Instead, he took care of numerous other customers. She never explained why she walked off or warned me she was leaving me in the middle of my order, she just stopped. Tonight I tried calling in my order. I phoned them 3 times in the space of a half hour and they never once answered. I ended up driving across town anyway, hoping they were open, and when I let them know something must be wrong with their phone, they said they don't answer it when they are busy.
If you are too busy to answer the phone, you just might be understaffed. And to basically say a customer calling in is less important than any other customer is frankly offensive. The staff and management all give off an air that they just really don't care if you the customer are there or not.
I don't see myself going back - at least not in the near future. Maybe a long time from now I'll get a craving for that Blood Orange Gelato and wonder why I haven't been there in a while, forgetting the service issue. Maybe by then they will care just a little and treat customers with a little more courtesy. One can hope.
YUM, this place is awesome! – this pizza reminds me of pizza I have had in Italy. Wood fired with fantastic selection of toppings! The gelato was alright, but the food was great. Only thing is watch the amount of toppings you add, because it can get pricey!!!
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