Peoria >Arrowhead Harley-Davidson
16130 N Arrowhead Fountain Center Drive, Peoria, AZ | Directions 8538233.633785 -112.236827
M-F 8:30am-7pm, Sa 8:30am-6pm, Su 10am-6pm (Call store for service hours)
Unethical – I went in intending to buy a new bike. After negotiating to a price that was a little more than I wanted to pay I said I needed to think about. At that time the negotiated price was written on the paperwork for the offer. I returned a couple days later ready to accept the offer. After pulling up the paperwork with the original offer written on it the agreement was made and we shook hands on it. The salesperson and sales manager went to start the paperwork.
After a few minutes the sales manager came back to me and told me he wasn’t going to honor the deal. He alluded to a mistake on their side and said there was no way they could sell the bike at the price we had agreed to. This was after the offer had been reviewed at least twice and had been discussed repeatedly. We had gotten to the point at which I was about to get my truck ready load up the bike.
I have negotiated the price on several vehicles and have dealt with all sorts of dealers, some more ethical than others but this was a remarkable new standard. I negotiated the price on this bike in good faith expecting the same from the sales staff. That was a mistake on my part.
Since this was my first experience with a Harley-Davidson dealer, I can only hope that this isn’t normal behavior.
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