Draper >Automotive Repair > Valet Auto Body
33 E 12675 S, Draper, UT | Directions 8402040.520731 -111.889641
Monday - Friday
7:30am - 5:30pm
I want to thank you for the amazing job you guys did on my car (the BMW X3 that was rammed by a garbage truck). It runs beautifully and it looks even better than before I was hit.
I love that car and am so grateful that I am okay because it protected me. I am so happy to have it back in such great shape.
It was wonderful to work with you, the girls at the front desk and everyone else that I talked to at Valet. You kept me informed, you took care of everything so carefully and I didn't worry nearly as much as I might have otherwise. We really appreciated the rental car.
Thank you for everything. I am confident that this car will be running great because of all the concern for detail that your company has. Most sincerely, Ruth Stevens
From the moment I arrived at Valet Auto Body I felt at ease. Trace and his staff assured me they could fix everything that was wrong with my 09' BMW.I would like to state that the level of customer service was unreal. Trace let me know that he would personally handle all the communication with my insurance company. Which he did and I wasn’t bothered with any of the details. He gave me a tour of his shop and made me feel comfortable that they were doing only quality work down there. Once they got the ok from my insurance company, they only took a 10 days to finish a ton of work on my vehicle. I was so please with the outcome. My car looked brand new. The work they did was impeccable. It felt as if they cared and kept me informed and updated with the progress. It’s nice to walk into a shop that is so professional. With great confidence I recommend everyone to take their vehicle to these guys to work on. It such a huge headache when things happen to your vehicle, but it’s nice to have a company with that level of service and care put them back together for us. A big thank you to the family down there at the shop. You have a customer for life. (Well let’s hope I don’t have to come back that often!)" BV Draper Utah?
I've had my car back for two days and I can't find anything that wasn't done right. It was major damage, stripped to the frame and the car now looks flawless. I'm extremely happy.
My accident was on December 11th on the way home from work. Hit from behind, not my fault and major damage to my almost new Camry, only 12K miles. I was numb and in shock and really cold. The officer took me home and my car was randomly towed to Valet. Dave with Valet called me and made arrangements to get me into a rental car that night! He left his family, wrapped up some Christmas shopping and had me into a Camry rental car, very much like mine by 10 PM that same night. I went to work the next morning on time and never had to miss an hour of work. What a great guy!
Valet called the next day, I was put in the capable hands of Callie and she started the process of working with the other guys insurance and getting all of the needed approvals. I'm a tough customer and I'm picky. She worked with me on all my special requests and the service level was so high I stayed with Valet although I didn't really know them before the accident. I'm very glad I did.
My job is super demanding. I didn't have to hassle with things during the day. Callie sent me emailed updates including current photos twice a week and when I had questions she responded by text or email, sometimes after hours and in the evenings rather than having me wait. I highly recommend Valet. I would absolutely choose them again. Trace is the owner. Even he took and interest in my project and made sure I was happy. I think this level of service is rare in the auto body business. Best experience I've ever had. Thanks Valet! Straight A's.
After a recent accident, my insurance company sent me to Valet Auto Body. I quickly learned that they spend more time examining the car from every angle before submitting the workplan. The work too a little longer than I expected, but the quality of work was exceptional. My car was a Mercedes-Benz, and I was concerned that the work be done well. Valet did not disappoint. In addition to the outstanding technical work, the entire staff was patient, informative, and ready to help in any way necessary. After over 40 years as a Mercedes-Benz owner, and several accidents, I can say the Valet is by far the best repair organization for my car that I have ever encountered.
Valet is 2 for 2 with excellent service and cars that look and drive like new. Located in Draper Utah, Valet can and does what the "big" shops do but with a personal touch. Nobody wants to be in an accident, but if that unfortunate day happens Valet is the right place for the job. Thanks Valet and all those who helped us out.
I work for an insurance company and was on my way to work when I was rear-ended on I-15 (not my fault). Valet was recommended to me by my company as a shop that does excellent work for our clients. So I called them. Valet assigned a person to my case and towed my 2012 Explorer to their shop. Callie immediately started calling the at-fault insurance company to get authorization to begin work on my vehicle. The other company gave Callie the runaround for 2 weeks but she was tenacious and with very little effort from me, got everything taken care of.
Their customer service was amazing. Callie kept me apprised of the status of the repairs and the crap the other insurance company was dishing out and what she was doing to push forward. I would highly recommend them as a repair shop to take your vehicle to get fixed. Oh, and Callie took 2 appraisals for the cost to repair my Explorer--one from her company, and one from Met's appraiser and guess what, Valet's was more accurate and cheaper. My Explorer looks great and drives like new.
Was my second great experience with Valet - formerly McNeils - Auto Body. The first time, they fixed a weird leak in my car for a fraction of what everybody else was quoting - and this time around, they did A+ quality work after a fender bender, and did some free touchup work on a few other scratches on the car while they were at it. Even gave me a ride home after I dropped it off! Also, a super nice touch that they really wash and detail the car before returning it.
So happy that I stumbled upon these guys. I looked online to find a body shop and read some of the reviews and thought I would give them a call. All of the positive reviews are correct! These guys were so helpful and nice! They made dealing with my insurance, credit union, and a rental car all so easy. They were always super friendly and nice.
I told my wife when I was picking my car up that I was going to miss going in to see the people at valet or talking to them on the phone. PS I am a real person not somebody who was hired to write a review. Just somebody that was glad to find great people running a great business! Thanks Valet I will recommend you guys whenever i can!
October 14, 2012
Superior customer service and repair. First time car hit. Total newbie to the repair process. Rob took care of the complete process for me from contacting the other driver with my repair costs to insurance and rental car. Total positive experience from Krista at reception to final pick up of my car with Rob. Rob went above and beyond in service. Car looked GREAT!
Stay away from this dishonest business. I have filed a Better Business Bureau complaint against them.
Got in a small fender-bender and agreed to pay for the other person's car out of pocket. I told the body shop I agreed to pay the estimate and only 2 days on a rental car. I reiterated this multiple times to their estimator and even e-mailed him stating that I only agreed to pay for 2 days for a rental. My e-mail and conversation occurred before the repair was made. Once the work was done, they turn around and billed me for 3 days and say "there is nothing we can do, the repair took longer than 2 days". The repair took 3 days. Poor customer service on the phone and tons of attitude on the phone from employees. I spoke with the manager and he told me, in a nut-shell, I had to pay or they wouldn't let the other person have their car, holding the other person's car hostage till I paid the bill in full. Their basic message was "it isn't our problem and you have to pay whatever we bill you". I didn't agree to any additional charges, in advance, and they have the audacity to tell me it is my problem and I have to pay regardless of what I agreed to.
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