Draper >Automotive Repair > Valet Auto Body
33 E 12675 S, Draper, UT | Directions 8402040.520731 -111.889641
Monday - Friday
7:30am - 5:30pm
Stay away from this dishonest business. I have filed a Better Business Bureau complaint against them.
Got in a small fender-bender and agreed to pay for the other person's car out of pocket. I told the body shop I agreed to pay the estimate and only 2 days on a rental car. I reiterated this multiple times to their estimator and even e-mailed him stating that I only agreed to pay for 2 days for a rental. My e-mail and conversation occurred before the repair was made. Once the work was done, they turn around and billed me for 3 days and say "there is nothing we can do, the repair took longer than 2 days". The repair took 3 days. Poor customer service on the phone and tons of attitude on the phone from employees. I spoke with the manager and he told me, in a nut-shell, I had to pay or they wouldn't let the other person have their car, holding the other person's car hostage till I paid the bill in full. Their basic message was "it isn't our problem and you have to pay whatever we bill you". I didn't agree to any additional charges, in advance, and they have the audacity to tell me it is my problem and I have to pay regardless of what I agreed to.
I could not have asked for a better experience from an auto body shop. After my jeep was broadsided, the other driver's insurance carrier wanted to cut me a check and be done with it, but Valet made sure that they paid for a rental car for me as well. Not only was their service exceptional in every way, but when my car was done I thought it looked better than ever...and several people said the same thing to me! I would wholeheartedly recommend Valet Auto Body to anyone!
I was involved in 2 car accidents within a 2 month spand. (neither of which were my fault) :) Valet autobody was there to take care of me from the second i contacted them until the second i returned for my car. I took my car in without having scheduled an appointment on a saturday and i was very well taken care of. Within 30 minutes they had taken my information, told me when my car would be done and sent me on my way with a rental car. While my car was under repair i was contacted frequently about the progress of my car and they would call just to make sure things were going well with the rental. I was very impressed. Not to mention the quality of their work is flawless. I got my car back as good as new! my tip is: go to valet auto body. There is no one better for you when it comes to getting your car fixed!!!!
That was amazing what you, Kenny, and that wonderful Russian gentleman did to my car. I was watching magic
happen before my eyes. You and he were so kind and patient and helpful and treated me with respect and were calm.
And then to make a suggestion that I get a wheel balance saved my life. I was 900 miles away from home
When I am in town again I will bring by a treat. Thank you. Thank you.
I will refer people to you.
Sincerely, Carol from Canada
Great Repair – You never think an accident will happen to you, but of course this has to happen during the winter time, totally bad luck. Valet made my experience that much less awful. I needed transportation to still get around and my car was going to be in the shop for a week. Matt from Valet organized a rental car for me and worked with my insurance company to make this an easy process. He kept me in the loop the entire time during the process. Any work I have in the future on my cars; whether its an accident, or minor repairs and paint I will be right back here. Thanks Guys!
Great Repeat Customer Service! – About a year ago, I had McNeil/Valet do body work on my teenage daughter's car after she rear-ended someone. They were priced fair and did great work. Just this weekend, I showed up at Valet on a Saturday morning with my daughter's car again. She hit a snowbank while away at college and her bumper was loose. They rebolted it back on for me while I waited and did not charge me for the repair. What a nice way to treat a repeat customer!
Highly Suggest – My daughter was in an accident we took her car to Valet and they were great. The car ended up being totaled so they did not have to fix it but they stored the car, helped us make decisions on what to do with the car even helped us fill out the paperwork for the insurance. They clearly had our best interest in mind and were incredibly helpful.
Great service – My son was driving our Xterra on his way to work in SLC on I-15 during a snow storm in early Jan 2012. Another driver spun out and hit him hard, breaking a ball joint, knocking a tire off and doing severe damage to the vehicle. The highway patrol called a tow truck and our Xterra ended up at Valet Auto body in Draper. I am very very particular and had not dealt with Valet before, so I did much research. Valet took care of my son, got us a rental, gave us a detailed estimate, kept us involved, advised us on how best to handle the other driver's insurance adjuster in a fair way and gave us some great advice about our vehicle. Turned out that our Xterra was a total loss. We ended up taking the insurance settlement, so we did not end up having Valet work on our Xterra. But, the customer service was so good that I would not have hesitated having them do the work, based on their excellent help with our issue and the other great reviews. Based on my own experience, I highly recommend Valet.
WOW WOW WOW – Being in my first wreck I had no idea how stressful the situation could be! I was completely clueless on the process of getting my car repaired. Luckily a friend of my recommended Valet Auto Body in Draper. I can’t even begin to express how grateful to the entire Valet Team for making this stressful event in my life a breeze!
The repairs were made in a very quick and professional manner, Callie arranged a rental car, and Matt worked tirelessly with all the logistics with the insurance company. And even though all of my repairs were all done to the rear of the car, when I had arrived to pick it up they had detailed it from front to back inside and out!
WOW, WOW, WOW GREAT JOB VALET!!!
GREAT JOB! – The folks at Valet Auto Body did a great job on my car repair. The quality of workmanship was excellent and my car looks as good as new. I was most impressed by the way they kept me informed during the repair process. Tony worked tirelessly with the insurance company and called me regularly to keep me updated on the progress of the repairs and to explain anticipated delays - which were always because the insurance company was dragging their feet giving approval on the repairs. All in all, I would definitely refer Valet to anyone looking for auto body repair.
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