Provo >Security Services > Vivint, Inc.
4931 N 300 W, Provo, UT | Directions 8460440.299833 -111.664571
Neighborhoods: River Bottoms
Vivint has been taking my money for over 2 years now. I have been trying for over 1 week to cancel my account. I have called 3 times. I was told that I need to send an email and I sent the email today. Not only do I have to send an email, but I have to call back on Monday (again... for the 4th time) to verify that I sent the email. I asked to speak with a manager to have my account canceled, but was told that the person I was talking with was the manager and that I had to call on Monday. After asking her to simply cancel the account when she receives the email, she stated that the email goes to a different department and they are unable to cancel the account. I asked if that department can forward the email to her and she said they are too busy and get too many emails.
Vivint is a sham and is simply trying to keep my account for as long as possible so they can keep auto-billing my credit card. I asked back in August to have my account closed when my 2 year contract was complete in October. The person on the phone said they would note the account and that I just had to call back to cancel. I have now paid for October and November while having to make multiple calls and now send some ridiculous email. I haven't used the worthless Vivint system in over a year, but got stuck paying for their "services" for a full 2 years.
I wouldn't recommend this company to my worst enemy. I tried to cancel my service with Vivint and because I called 2 DAYS after my contract expired they automatically renewed my contract for another year even though I made it clear that I did not need or want their service. I was told by a representative that my contract expired on a certain day but they did not explain that I had to cancel by that date. I was out of town on a business trip on the day my contract expired, I called ONLY 2 days late and they renewed it for an entire year. Horrible Company/Horrible Customer Service, they did nothing to help me, they only worked to prove that I could not cancel my contract. If you have this service, I suggest you find out exactly how to cancel it so you don't get Screwed like I did.
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