Cary >Automotive Repair > Tint World
1352 NW Maynard Rd, Cary, NC | Directions 2751335.786728 -78.809829
Mon. - Sat.
8:00am to 6:00pm
Poor service, worse if you use a coupon like Twongo or Group – Poor Service. $160 for a "Ultimate detail". Was not happy about work. Complained the next morning 8am and was not offered any resolution or call. Posted my review on a private car board with posting pictures of the work they did.
Emailed corporate about the problem, got a call back but not willing to return to their shop.
Then someone name "Charles" singed on the board and proceeded to bash me as a person and make out right lies.
"This message is to respond to 2002GrayGT about the Ultimate Detail whining he is claiminbg about. First he did not spend $160.00! Rather he purchased a Groupon coupon and paid a total of $80.00 with the discount. We completely detailed his car and upon his picking up the car, it did not have the ugly stuff he shows in the pichure and he cam into the office cursing and screemin g in front of everyone including women and children. This guy is very unstable and we tried to offer him our attention and to completely re-detail his car if thats what it took, but he was uncontrolable and nasty. He contacted the corporate office only to threten us and we contacted him back to offer him a FREE Ultimate Detail for any concern he has as we perform quality high end detailing, but if we fell short of his expectations or our work was not up to par, we would stand behind it and do it over gladly. Insed of calling back like a gentelman, what you see on his post was a result of our efforts. Tint World stands behind everything we do and if any customer is not 100% satisfied, we will completely do the job over with pleasure. Thank you, Charles. "
I am posting this to inform people that if you dare to use a coupon they seem to think your money is not as good as a full paying customer.
I'm picky about my car – I drive a BMW 760Li for business use. I love the car and do everything I can reasonably do to take care of it. It's not the most expensive or valuable car in the world, but I really enjoy it and try to take care of it.
I used a Twongo to receive the interior and exterior detail and more than got my monies worth. They did a great job.
I also scheduled a tint (see the uploaded picture) of the second darkest legal CarbonX tint. It's so tight you can't tell the car has tint. It looks factory. Car is cooler, looks great, and has better UV protection. It was a real deal.
Don't pay much attention to the one * rating below. I own several businesses and have done several Groupon and Twongo promotions. They attract mostly good, but some cheap, whiney clientele. And the worst of them always post to social media. It's a built in - to be expected - part of marketing with deep discount partners like Twongo. It definately brings the cheapest, most unrealistic, self absorbed 'customers' out of the woodwork.
Some people think for $30 that they can bring in cars that haven't been cleaned in years and they look brand new in a 90 minutes. It's a function of time. You bring in a wreck it will be 90 minutes better - no more. You bring in a reasonably cared for car 90 minutes later it will look great.
I recommend tint world and Randy. I drive from Raleigh for details.
The Best!! – After a scheduling mix up it looked like I wasn't going to be able to get my car detailed. However, the owner personally made sure that my car was added to the schedule for an Ultimate detail. When I came back to pick my car up I screamed and danced in the parking lot! My car sat there sparkling in the sunlight more than it did the day I drove it off the dealer lot! I was so ecstatic that I hugged the guy (Jeff) that did the detailing. Needless to say I am extremely pleased, Tint World has a lifetime customer in me. The owner, Randy is a total sweetheart that looks out for his customers and Jeff is a detailing machine!! Go see these guys!
Highly recommend – Excellent job on the tint. Everything looks factory. Was skeptical about adding tint but am very pleased with the outcome.
Pricing was lower than other business located on Spring Forest Rd, Raleigh which is an added bonus.
Very friendly staff.
Greaet service – Had a hard time deciding which business to choose. Randy, the owner was very professional and answered all my questions. They did a great job and with a coupon the price was fair.
Tint World – My husband purchased a Twongo deal for Detailing my car for Mother's Day! He surprised me with an appointment 2days later and I went excited....
They put 3 guys on my car and an hour later I was Happy to see a brand new car. They guaranteed I would be satisfied or redo it! I love customer service so I tipped the boys and plan to come back!!!! CMC-Raleigh
Not impressed – I think the star rating - EH - says it all.
We took both of our cars for detailing at Tint World with Twongo coupons. Both coupons were for their Supreme Auto Detailing package, which according to their website, includes:
* Express Hand Wash
* Clean Wheels & Tires (No Visible Brake Dust)
* Clean & Dress Tires (Shine Dressing)
* Clean Windows Inside & Outside
* Interior Vacuum Carpets & Mats
* Wipe Dash & Door Panels
* Dash & Door Dressing
* Clean Steering Column
* Odor Neutralizer Spray (Air Freshener)
* Wheel Wells Dressed
* Hand Wax
When each car was returned to me, the windows were still dirty, the interior dash was still dusty, the door panels on both cars were still dusty and had visible stains and spills. In one car, my husband's boss had cut his finger and shed a few drops of blood on the side panel. The blood drops were still there when the car was returned to us.
The cup holder was noticeably cleaner, and they did a competent job on the exterior. They sprayed some air freshener and my car had that new car smell for a day. But clearly, they did as little as possible with the interior.
What's more, I was encouraged to drop off my car and return later to pick it up. I waited for my first car but dropped off the second car for pickup. The owner? manager? went through the charade of taking down my contact information and told me that he would call me once my car was ready for pickup. I waitied 5 hours for the call. I finally called him and he was very terse on the phone. When I told him my appointment time and asked for a status update, he yelled "WHO ARE YOU?" I gave my full name and he just said "Yeah, It's ready," then hung up on me.
I could have done a better job with an automated carwash and 10 minutes with a handyvac and a bottle of Armourall. Instead, I wasted $30 and two hours of my time for each car, only to get very sloppy results and lousy service.
Took care of my car like one of their own! – Randy and his crew are great. Treating me wonderfully from start to finish. Started on time ... ended on time. Did a great job and the car looks new thanks to Tint World of Cary.
I will be bringing back my wife's van soon.
Excellent customer service – Last year, Tint World install tinted windows on my car and it was done beautifully. The install was perfect and I am still very happy with their work.
Yesterday, I had my car and my wife's car detailed. They did a super job on my wife's car but not as good a job on my car. However, I know that when I go back there later this week, they will take care of it without question. That is customer service which is why I am writing this review. They take care of their customers.
Great job! – I got my car detailed at Tint World and they did an awesome job! My car has NEVER been this clean! The service was great, the staff was very helpful. I highly recommend them!
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