12501 Glamis St, Hansen Hills, CA | Directions 9133134.265498 -118.405487
Neighborhoods: Pacoima, North Valley
If you install your sh*t improperly, and hope the customer doesn't find out, then that is just shady business. Especially when you won't fix what you installed improperly. A warranty covers parts, like a phone or transmission. Negligence by your installer isn't a product warranty issue, it's a training and business issue. It is your reputation! You guys installed my drain line improperly and it failed FAAAARRR before your warranty period ended. It's not only flat because you improperly supported it, but also out of line because you installed it improperly. Then you claim it is my fault because I contacted you about it 3 weeks after your supposed warranty period? Bulls**t! Your product failed during the warranty period. You are liable to fix it or give me my money back. How am I supposed to see something buried in the ground? I trusted you guys! You can't even stand by your service enough to accept that you installed things improperly. This is completely your fault. Your business will suffer because of this.
I needed lots of work done, they were efficient, friendly and professional. Needing this kind of work is never fun, but they made it as pleasant as possible.
I needed to have a repair done on my sewer line, this guys came out and gave me the best price after calling a few companies. They also got a city permit and had the work inspected by a city inspector to make sure everything was done right. They also did a camera inspection and told me my options. I don't understand the bad reviews when someone is doing their job and makes recommendations in my case I know I need more work done, which I will have them do in the future. Great experience!
Not much effort... – The rooter guy came out to clear out my sewer line. He seemed friendly and efficient. He snaked the clear out and hit some roots. He told me the pipes were damaged and that it needed to be repaired, which was going to cost a lot more money. I thought he did all that he could but later I found out from a coworker that he should have been able to clear the roots. I called another plumber to have him come out to clear the line. The second plumber did have to spend some extra time cutting the roots, but he was still able to clear it. Was really disappointed with the Rooter Drain Expert because another company had to finish a job they started.
Keep in mind the only way roots get in a pipe is if is cracked and leaking. We spend 1 hour or so trying to clear a drain line. At some point we have to stop, drains will clear in no more than 20 minutes. If it takes any longer there is a problem. We always give it our best. We try to please all costumers and we are sorry to hear that won't be one of many happy customers. Also keep in mind the roots will always grow back snaking is not the solution to your problem.
Just a good plumber! – zono,
You must be kidding, $50 for running the snake and $45.50 for the extra work of removing your pipes under the sink total $95.50 that's cheap!! You expected this guys to do the extra work for free? I just had to commend on this because this guys are the best plumbers by far and their prices are not expensive. I used other plumbers for cleaning drains and they were very expensive. I called this guys for a clogged toilet and I was explained and told over the phone about the $50 special to run a snake from a clean out. It my case the toilet had to be removed and I didn't expect this to be free. So the guy charged me the $50 for snaking the drain and $60 to remove and place the toilet back with a new seal. They pulled a toy my son had flushed down the toilet which I didn't know. In my books this guys are are good, honest and fair. They told me the cost before they did any work. I could had say no for the estimate. But I had them do the work, because the price seemed fair. All I can say is I'm happy and my toilet works.
ummm, i don't think so – called to get kitchen sink snaked for "$50 special" but that was BS. they said they had to go into the wall for $46.50 more, and kept asking about other problems in the house, with this or that, trying to figure out how to get a bigger job and more money than just snaking the drain for $50.
serviceman removed p-trap, said it was corroded and old and it would cost an additional $42 to put a new one in because it was leaking. well, it wasn't leaking before he came, so i asked him to leave. as i suspected, 100% BS again. my neighbor came and put it back, good as new, for FREE (that means for no money).
i would use with caution if i were you. i will never call these guys again as i didn't sense honesty when he came in, and definitely don't believe these guys are honest after he left.
We have a Satisfaction Guarantee policy please give us a call at 800-929-1562. We will try to make you happy as we do with all customers. We have no knowledge of any complaints regarding a kitchen drain. Our plumbers will come free of charge to give you a free estimate. The $50 special is for any drains with a clean out access, which we explain to all customers, any additional work is not included. This is only fair we can't come to a house and do all kinds of work for $50 but we will run the snake from a clean out and will advise of any other problems if any, and make recommendations to fix them at the customer's will. We won't start or do any work unless you agree with the price. Estimates are given at no obligation. If you think our prices are too expensive and don't want the work done we simply leave you with a written estimate and you can always and should call another plumber to compare. Hope to hear from you.
BEST PLUMBER EVER – Last week, my toilet was clogged and my shower drain was filled with debris; I called my home owners insurance which recommended The Rooter Drain Expert, Inc. They came out, did a full investigation into my problem, gave me a quote I could live with and started on the job the very same day; which was major work....one of their employees named Marvin, was wonderful from the first day to the last, exceptional !! I would recommend this company to anyone and request Marvin.
They truly are Drain Experts! – A week ago, my kitchen sink started backing up. I called a few plumbing companies, but their quotes were over the top. I came across The Rooter Drain Expert Inc and decided to give them a call. They were very helpful from the moment they answered the phone. Their quote was much more reasonable than what the other companies quoted me. Not only that, but one of their guys was at my door within an hour. Overall, I had a great experience with The Rooter Drain Expert Inc. They provided me with great quality work, an affordable rate and politeness. Next time I have a plumbing problem, I know who to call!!
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