David K.

Joined 9 days ago

DO NOT USE this company. My plazas lost its picture. I read some reviews and called Roger at Seattle TV Repair. Roger quickly arrived and assessed my tv said it needs a new power supply. Roger said he could fix in 1-3 weeks. Roger charged me over 500. That same day Roger charged the full amount on my credit card. Month later after multiple phone calls Roger said that he has replaced multiple panels and has determined it needs a new power supply. He would have to order part. Month later part was installed and still did not fix the tv. Roger called tech support at Panasonic and determined power supply was bad. Panasonic said they would send him another on. Roger tld me the tv would be ready for delivery in a week. A month later I texted Roger telling him Happy 3 month anniversary on repairing my tv. I told him that his contract is void that I wanted him to deliver my tv back with a full refund. Roger texted he was in a meeting. This happened too many times to list. Finally he calls and said he surrenders he put the new part in and still did not fix. He said I was a very patient customer and he would refund my repair and return my tv. He said he would not be able to do this until Saturday. I went down to my local Video Only and Charles hooked me up with a 55 inch plasma with a huge discount. I told him about Seattle TV Repair and he said he has heard similar stories regarding Roger. Saturday come I text Roger that I need him to deliver the TV by 10a that I had plans. Roger calls and said he could not deliver until early afternoon. I told him that was fine. Roughly at 2:00 Roger calls and said he found a new package at his home from Panasonic. He installed the part in my tv and magically the tv with a bad panel/board now works. I was very confused. His stories just did not add up. First the new part did not work and magically another new part shows up when he was supposed to be refunding my repair and the tv now works. Roger finally delivered my plasma at 7pm on Saturday. Nice thing it does work. The repair took over 3 months with over 50 texts and 30+ phone calls from me to Roger for updates hearing multiple stories. Stories that conflicted with one another. I think this guy goes out shows a very professional at your door to pick up your tv. Says it will be done in a couple of weeks and then the excuse games begin. Do not waste yor money or time with this guy or company. I give him a negative 10 star for his service.

Tara R.

Joined 29 days ago

Do NOT use this company! I have reported them to the BBB. My TV was picked up the second week of 03/2013 and I still don't have it, it is 05/2013. I was told our TV would be done in 1 week. It is always one reason or another that it is not done. It needs another part....etc..... When I call Roger just hangs up.

Update....06/01/2013....We did get our tv back, not working and NO MONEY BACK! HE said he will send us a check....If you would like to start a class action suit or join in a small claims suit, please contact me. This company can not do business this way!

Bob M.

Joined 27 days ago

Stay away from this business! They've had my TV since Novemeber! Promised it would take only 10 days! Now, I'm a patient guy, but I know when I've been screwed!! Most times you do not receive call returns. I've contacted the police department because they still have my TV and the $350 deposit!! I've contacted the Better Business Bureau. I'll take them to Small Claims Court. It can not be a legitmate business, operating in this way! I've even asked to speak to the "owner" and was told I could not. Disgusting.... I can't even say it's a business!!!!

Denise C.

Joined 1 month ago

I agree...Run from this company! We have had this problem on going since Feb 2013. When they took our TV to repair it, they said 1 1/2 weeks.... it is now almost the end of May....after 2 months of excuses why it was not finished, we got them to give us our TV back, but we still have not received the check for our refund, that we stupidly paid in full as Roger said this is how they do business. They cashed our check within 2 days, we even have a signed receipt saying they would pay us back before the end of April.... We are at our wits end, retired and needing the money that we paid them over 500 dollars!

Ellen T.

Joined 2 months ago

Horrible experience...Still do not have our tv back after 3 months....I am trying to help my 90 year old parents with this problem, but am not getting any results...Excuse after excuse, never show up with the TV after promising again and again they will be delivering the TV back to my parents..What a horrendous way to treat the elderly...I am beyond words and can only hope Karma is going to get them for ripping my parents off for over $500.00 and not giving them their TV back....

Mark F.

Joined 2 months ago

RUN RUN RUN, had to go to court and better business to get resolved. I echo all these reviewes of pain.

"if I could give them negative stars I would. This was bar none the WORST customer service experience of my life.

two separate times 2 I stayed at home to from work without a call and without them showing up. I was a fool to let him take my TV when he arrived.

When he took the TV he told me it would be a week. After I did not hear from him for two weeks, I started to call the shop. I called 8 times over three weeks, left a message every time without a return call. On call 9, I got a tech who told me that Greg would call me back that day. After another week of silence, I started to call again. i called 6 more times and degraded into swearing at them on the answering machine. Still no response.

On call 16 I got a different tech that was not on my case. Again, I was told they would call back that day. Three days later I called again (# 17) and got a hold of Greg. At that point, he told me when that he would drop the TV off on Thursday. Note that he did not ask me when I would be home, rather he told me that he would drop the TV off on thursday morning. Needless to say, i was vocal in my response. At no time did he ask to coordinate schedules, rather he reiterated that he would drop it off the TV on thursday morning.

Not only would i not recommend Seattle TV Repair, I would actively and vociferously recommend against them. My Experience was THE WORST of ANY customer services experience every."

michaelcockrill

Joined 5 years ago

if I could give them negative stars I would. This was bar none the WORST customer service experience of my life.

two separate times 2 I stayed at home to from work without a call and without them showing up. I was a fool to let him take my TV when he arrived.

When he took the TV he told me it would be a week. After I did not hear from him for two weeks, I started to call the shop. I called 8 times over three weeks, left a message every time without a return call. On call 9, I got a tech who told me that Greg would call me back that day. After another week of silence, I started to call again. i called 6 more times and degraded into swearing at them on the answering machine. Still no response.

On call 16 I got a different tech that was not on my case. Again, I was told they would call back that day. Three days later I called again (# 17) and got a hold of Greg. At that point, he told me when that he would drop the TV off on Thursday. Note that he did not ask me when I would be home, rather he told me that he would drop the TV off on thursday morning. Needless to say, i was vocal in my response. At no time did he ask to coordinate schedules, rather he reiterated that he would drop it off the TV on thursday morning.

Not only would i not recommend Seattle TV Repair, I would actively and vociferously recommend against them. My Experience was THE WORST of ANY customer services experience every.

Gunboots

Joined 3 years ago

Perhaps as a group of consumers who had did business with Seattle TV Repair, we as a group could bring a case action suit.

Doesn't Recommend

Jenny M.

Joined 6 months ago

RUN! DO NOT USE! This has by far been THE WORST experience of any service I've EVER done business with. I'm working on filing a complaint with the Better Business Bureau. They scheduled someone to come out and take our TV, said they would have no problem repairing it for a delivery about 6 business days later (this is aside from the fact that they completely missed their proposed window to show up, showing up 25 minutes after the end of the agreed slot).

They have now had my TV for three weeks, I've called over ten times and every time no one can give me a status update for my TV! They promise to add me to their call list, and days go by, meanwhile I continue to call and they cannot provide me with a status update. Nothing.

My TV should have been delivered two weeks ago. I not received the status of my tv, a delivery date, and ANY order information, but they sure were quick to cash my check (can't stop payment on it now).

I can't believe the lack of caring, lack of customer service, or lack of follow-up. I'm so fed up that I'll just take the tv back unrepaired.

Doesn't Recommend

Regina f.

Joined 8 months ago

DO NOT USE this company....look up complaints on internet, there are tons!....The better business bureau shut it down once in Everett and they opened up a new one in woodinville. I sent in my TV because there was no power, they took way too long and when I got it back after 2 months! There was a huge burn in the pixels on it. The owner said it must of been on there when he picked it up! Comcast came out one day and told me that this is not a vizio screen...it had been switched out with another TV. So that is where "the pixel burn" came from! Run dont walk away from here! Beware....