1825 Se 164th Ave # 119, Vancouver, WA | Directions 9868345.606950 -122.502302
Sat: 10am-6pm, Mon-Fri: 10am-7pm
Neighborhoods: Cascade Highlands
My husband booked me a 3 hour spa package for my birthday that on their website displayed as "$249 for a bath, facial and 90 minute massage". When he booked, they told him it was $300, ok, maybe they've since increased the price...
I go in for my appointment and the last thing to do was the massage. My husband had said I'd be getting a 90 minute massage, but while talking to my masseuse, she said I was scheduled for a 60 minute massage. I insisted that my husband who had booked and paid for the services was under the impression it was 90 minutes. She said she would verify and came back to say that she was right, I was scheduled for 60 minutes.
Afterwards, I told my husband that it was a 60 minute massage and not 90 that he thought it was, he pulled up their website that showed "$249 for bath, facial and 90 minute massage".
We understand sometimes the prices of things increase, however, a $51 increase AND a decrease of 30 minutes of the massage. HIGHLY doubtful or way overpriced, especially considering that if you add the costs of these things separately they don't add up to anywhere near $300 (isn't the point of those packages to save money?).
My assumption would be whoever scheduled it didn't book it correctly for a 90 minute massage and they didn't want to stretch out my appointment (they were already running 20 minutes behind because the bath ran long because the person doing my facial (who seems to be the owner, Jeannie herself) didn't have anything set up and ready for my facial (so the review below about her being disorganized and unprofessional is spot on).
My husband called and told them that the services he booked and what I received was not the same. They told him the website prices were outdated, he cited that in addition to the price difference, the package had 90 minute massage listed, not 60 minutes, then they said that it should have been 90 minutes and that they would talk to the owner and call him back.
Any reputable company would either refund the difference in price (to make up for the decrease in service due to false advertising) or would offer a 30 minute massage for free or half off a 60 minute massage.
However, he got a call back over a week later (only after he called again to ask why he hadn't heard back yet) stating that the owner said that "we all told your wife that it was only 60 minutes and you were told it was 60 minutes when you booked and paid for it". The fact is, he was not told that, and the website he was going off of said 90 minutes. They were not doing ANYTHING to make up for the bait and switch they had done.
**Note that by now their website HAD been updated to say 60 minutes massage for that package instead of 90 minutes, however, the price still shows $249... Most likely because they realize that should be the fair price if its only a 60 minute massage included, yet for us they charged $300.
What their site shows today (as I'm sure it will continue to change):
Serenity Spa Package $249 (3-Hours)
The ultimate experience of our signature spa treatment begins with a warm flower bath medley, followed by a European Facial, then flip over to begin your 60 minute deep tissue massage.
EXTREMELY POOR customer service and shady business practices.
Reading through the other reviews below, I wish my husband had seen some of those before booking so we could have avoided this place altogether. Places like this are why reviews are so important to read. Spend your hard earned money elsewhere.
I love, love, love this spa! – I would have not known of this spa had it not been for a promotion they were running which I took advantage of.
My very first impression of the facility was that of tranquility, relaxation, quiet and attention to detail. I learned the owner, Elana had designed it herself.
My aesthetician, Victoria greeted and walked me to the treatment room.. it was beautifully done. A free standing tub and a fireplace just to name a couple of extras. She quietly explained my treatment asked if I had questions. All the while I was thinking how I could hardly wait to snuggle into the inviting, warm treatment bed. Once comfortably situated it came as a surprise to me when she placed my feet into a Chi Machine which gently rolled my body back and forth similar to being rocked in a cradle. I enjoyed this treatment throughout my facial. and treatment. Victoria evaluated my skin and gave suggestions as she proceeded with the treatment. I found her to be very knowledgeable and I learned some new things about my skin.
The ambiance and the personnel at this facility made my visit from beginning to end a most relaxing and enjoyable time. It is clear they all strive to make a visit to their spa a pleasant one for their clients.
I have been to many spas and this one is among the best.
Elegant place! – As a walked into Luxury salon and Spa I was amazed! Everything from the sounds of music to very elegant decor in this place was just speechless! Vancouver WA never had such elegant salon since I been here ! Its a showcase! The service was exellent! Both Me and my friend had Mud wraps to die for! I came back few days later and had a facial ( a facelift facial)!It was exactly just that! I felt like I got a facelift! I was glowing for weeks.Came back and owner sold me a laser hair removal that was at like 50% off original price! This place is addicting! I am Happy I found you Luxury!
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