11969 Lebanon Rd, Mount Juliet, TN | Directions 3712236.231102 -86.526696
Mon-Sat 7am-7pm, Sun 10am-4pm
Great Service – Jonathan and his team were great! I had issues with a oil leak and thought it was my oil pan gasket. It turns out another shop in Mt. Juliet who had replaced my timing belt 2 years ago did a terrible job. Got a new timing belt, water pump, and had a little exhaust work done. Jonathan took my back in the bay and showed their findings. Then the day after I got it out of the shop he called me to see how things were with the car. People that is what customer service is all about. Great work!!!
I agree with "Cutie..." Watch Out! – If there was an option for a negative star I'd select it - the only reason I selected 1 star is because you HAVE to select a rating!
My husbands truck broke down on his way from work Tues Aug 30th. The truck was towed and arrived that evening at A+ around 7:30 or so.
My husband and I went by there the next evening after work and it had not yet been taken in to be looked at. We figured that was understandable - it might be a day or 2 as the shop looked busy.
By Friday, my husband called to check the status. Johnathon told him it would be taken into the bay Saturday and they should be able to give him some more information.
My husband called again Saturday afternoon and they told him it would be Monday. (Monday being the 6th day).
It got to the point that when my husband would call, they wouldn't answer the phone. He would call from a different phone (his work cell or my cell) and they would answer. Can you say "caller ID!" Lie after Lie - it'll be tomorrow.
Yesterday - Thursday 9/15 - 16 days later - my husband called yet again to find out what was going on. Johnathon told him that they were putting it back together. Well, as "SCAM" said - no one ever called to tell him what was wrong or how much it was going to cost to fix.
When my husband started asking questions Johnathon was very rude with his responses. He treated my husband like he was BOTHERING Johnathon with his phone calls.
Today is Friday 9/16 - my husband still has not heard from Johnathon as to when his truck will be ready or how much it is going to cost.
Just let me say this - if you don't need your car for about 2, 3, 4 weeks and it doesn't matter to you what is wrong with your vehicle or how much it's going to cost. If you don't need any communication from your auto mechanic and you don't mind being lied to or treated like you are bothering them - then by all means - take your vehicle to A+ Automotive! They will be a perfect fit for you!
STILL don't know how much money we are in for OR if the vehicle will be fixed properly. I will be posting updates!
Great Automotive Shop! – I have been searching for a honest and dependable shop for the last 3 years, I can now say I have found it A+ Automotive Repair in Mt. Juliet. Not only do they explain everything to you step by step they also explain it so you can understand it. The owner Johnathan is such a great person and a great mechanic. Him and his crew had gotten me on the road in no time and my vehicle that had been to 4 other shops is running better than ever. If you have not used these guys you should. People like this are very hard to find and when you find a shop like this you need to hold on to them.
SCAM!! – This company scammed my entire family! They are so unprofessional! My parents and I took our cars there a few months apart, we all asked for a quote first before they fixed the cars, a few days later they told us everything was done and then gave us the quote! We were stuck paying for work that only was supposed to cost maybe $500, my parents ended paying $900 and he charged me $730 for a crack in the water hose, he said he couldnt put the old parts back on because he already threw them away, (we later found out they dont give anyone quotes first because they are always too high and no one would ever pay them so they just fix the cars without asking- thats why whenever you drive by the entire lot is full because there cars that all have been fixed and no one can afford to pick them up, they also will charge you $25 a day to keep your car there) The owner, John, is a complete liar about everything he says, he tried to turn my family against eachother saying that the reason he couldnt mark down the price was because my boyfriend called up and cursed out his wife over the phone, which never happened, then when he realized he was caught he tried saying that my dad called him behind my back and said to do the work without getting a quote, another lie. So then I called him and asked him to mark it down because I dont have a job and if I would have known it was going to be that much I would have just sold my car which is only worth $1500. He said there was no way he could help me out, he then for some unknown reason called my dad up and told him I was complaining about the car (duno what my dad has to do with anything, the car is in my name so he should be dealing with just me) so my dad told him the same thing I said then he just hung up on him= UNPROFESSIONAL! When we went in to pick up the car and pay him, he wouldnt even look at me, just said my dad was supposed to be paying him and that I had no reason to be there...again, its my car what does my dad have to do with it?? I told him I had the money (after borrowing it from a friend) it took him 10 mins to find the keys because they dont label them. To make up for that, he says his buddy had to move my car earlier that day so he must have moved the keys (another lie!! we drove by there 5 times in the past 2 days and the car was never moved) After getting the keys, I go to drive away and notice my license plate was torn in half and the pieces were left on my passenger seat, I went back in and the manager John said "oh you must of hit something because that was laying on the ground" I think after having that for 3 yrs I would feel my car smash into something hard enough to rip my license plate in half! They dont have cameras anywhere so you cant prove they did anything. A day after getting my car back, its driving slow and the check engine light keeps coming on (which never did before) he told me they guarentee all the work they do, but I know if I take the car back he will charge me because he's going to say that has nothing to do with what he fixed. I can't prove what he fixed because he never gave me a print out of the summary of work performed, all I recieved was a typed out receipe saying they charge $70/hr for labor and it says they worked 9 hrs on it (which I have no proof of) and all total parts cost was ONLY $83...TELL ME WHY I HAD TO PAY $730 AND ITS STILL NOT FIXED AND I HAVE DAMAGED PROPERTY!! I will never deal with this company again!!! All I wanted was a quote and I ended up with many more problems!
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