99 Kenrock Ridge, San Antonio, TX | Directions 7825429.523275 -98.641047
Alexander Services came out to unclog my condensate line. They failed to correct the issue the first time, so they came back again a few days later. On both occasions, I explicitly stated that I wanted them to make sure the fittings were sealed properly. Weeks later, my ceiling starts leaking. My drywall in my bedroom and bathroom is soaked and damaged. I call a plumber to check it out. Apparently, the leak came from the condensate line-- it was not sealed properly. I call Alexander Services and tell them what happened. They tell me they'll have to check for themselves. Leo, the owner, comes out and basically says it's not their fault. The joint is leaking, the pipe was sealed with their tape and yet he claims they never touched it. Why tape the pipe up if you didn't touch it? In a nutshell, they are not standing by their work. They couldn't get it right the first time and it looks like they couldn't do it the second time either. I gave them the opportunity to make things right but I guess doing the right thing is not important to them.
Please do yourself a favor and avoid this company at all cost!
I really appreciate what this business did for me and my father. Thank you for working with us on pricing and timing. On one of the hottest days of the month you were there in under an hour and had things working like new in no time. Alexander Services was there when I needed you and I want to shout out to Leo and Mike for their great customer care of an elder man and his daughter.
thumbs up – Troy is very knowledgeable and well spoken serviceman for Alexander A/C. did a great job and it didnt take long . the ac is blowing much more powerfully and cools the house faster. thanks
will tell my neighbors
Excellent – They called me before I had left the computer, scheduled an appointment and were very professional and courteous. They saved me money on the first day by joining their maintenance plan."
thanks alot – thanks so much for the great service and for the good deal you guys gave us on our new ac system. my friend said that i should call Alexander Services and im glad i did. its cooling great.
Complaints Against Alexander Services – Alexander Services has had multiple violations with the City of San Antonio and the Texas Department of Licensing and Regulation. They've had to pay many penalties. Moreover, the company has complaints filed against them with the Better Business Bureau. ALL PUBLIC RECORDS. Do your homework and choose a different company for your A/C and heating needs, or you'll be taking a HUGE RISK. The company is run by just one guy out of his house. His record of violations and poor service are there for anyone to see. Go with a larger, reputable company.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Alexander Services AC & Heat on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.