7009 Lenox Village Dr, Nashville, TN | Directions 3721136.025681 -86.711720
Neighborhoods: Lennox Village
Poor customer service – I had the same situation as the previous person. I purchased a ezdeal coupon for one dozen cupcakes for 1/2 price. I made my purchase around 4 PM and there was only one customer in their store. I was asked if I called in my order in advance. I had not because it didn't state I needed to on the coupon. The sales associate was less than friendly even when I offered to take any random selection of cakes she wanted to give me. Then I had to pay sales tax. I've bought several coupons like this in the past from other businesses and have never had to do this. So far the cupcakes are just so-so. I doubt I would return just due the attitude I received by the staff.
False advertising and poor customer service. – I purchased two livingsocial certificates for Sparkle. I used one two weeks ago. With it I bought one of each flavor in order to try the cupcakes. Because the certificate was for more $$ I got two of two flavors. I had no problems using that certificate. I went in today to do the same thing and was told that I could not use the certificate. I was told that the two women that allowed me to use it last time had been wrong. And that in order to use the certificate I had to call 24 hours in advance. Since this is a cupcake store that advertises they are open 7 days a week and to come in to buy cupcakes this is beyond me. I did not receive an apology but instead was told I could order for Monday. When I complained on FB they deleted the posts. There was yet another person who had complained about the same problem and they commented that they don't know what happened that there was NO PROBLEM redeeming the certificate. When I posted that I had the same exact experience they deleted that comment. Do not put your event in the hands of people that can not honor a WRITTEN agreement. The first set of cupcakes I bought were about 50-50. Some were really good and some were dry. I had two friends that wanted to have their daughters parties there formally. We decided to redeem the other certificate today to try the cupcakes one more time for a more informal family birthday gathering. Do not shop at SPARKLE. There are plenty of other cupcake places that I am sure are more professional and can provided solid customer service.
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