740 Thompson Lane, Nashville, TN | Directions 3720436.112503 -86.767714
Mon by Appointment Only; Tue-Fri 9am-7pm; Sat 9am-4pm; Extended Hours by Appointment
I have been going to Vanity Salon since they opened. I read the reviews and have to say that I have never experienced anything but professionalism and kindness. I have never seen any display of rudeness. I would not change Salon's as I totally trust the cuts I receive there. Great Salon and great value!
Terrible customer service. I was treated so rudely as a new customer with a Groupon that it ruined my entire experience. When I asked to speak to a manager she got defensive and gave a half-hearted "sorry" but took no steps to rectify the problem. I posted an HONEST review on another site about how great the esthetician was but how horribly I was treated at the front desk, and the owner sent me a nasty message accusing me of slander (not possible when you're just relaying the truth about your experience) and calling me a "user and a taker" (not sure how that's possible since I put money in her pocket when I visited) rather than trying to rectify the problem. Very unpleasant experience all the way around. Owner and staff have major attitudes.
The rudest people I have ever encountered - including the owner. On top of terrible customer service - they ruined my hair. My roots were orange. I was in tears. STAY AWAY!!!!!!!!!!!!!!!!
Great salon! Great people, and i highly recommend them!
Come visit our new location @ 740 Thompson Lane in Nashville. Laura and Tori have some awesome deals on hair services.
Would not recommend this salon. I recently got a haircut and highlights. The cut was uneven my layers were terrible, also the highlights were not what i wanted. I bought a groupon and the coupon was for a "haircut" and highlights. the stylist said its a "hair trim" not a haircut. Also I waited at the hair salon for over 4 hours!!! I wasted my time and money. I been telling everyone about how horrible this experience was. I would not recommend this salon!
I got a coupon for a cut and highlight, and I brought pictures in to show exactly what I wanted, and the stylist did whatever she wanted. The whole time I was trying to ask questions and make sure she was doing what I had asked, but she kept talking and would not listen to a word I said. When she finished, I had purple roots with highlights. I told her it was not what I had asked for and I wanted her to fix it, and she said "Well, I can fix it but I'll have to charge you the full price on top of what you've already paid." It was a horrible experience.
Vanity Rocks!!! – Vanity Salon is a great salon in a perfect location...the vibe of Vanity matches up with the cool yet friendly and trendy vibe of Berry Hill...All the stylists are equally as cool as the owner, Angel, who makes you feel right at home and is the first stylist I've been to in awhile who actually seems like they want to be at work! Everyone there is happy and upbeat and the overall experience at Vanity is of quality service for color and cuts...and if u can get a coupon for first time visits...use it!!!
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