Orono >Beauty > Seidou Salon Spa
3502 Shoreline Dr, Wayzata, MN | Directions 5539144.934787 -93.612366
Mon closed, Tue 10:00-19:00, Wed 10:00-19:00, Thu 10:00-18:00, Fri 10:00-18:00, Sat 9:00-18:00, Sun closed
I went in with a Living Social deal for a mani/pedi/massage. I can't remember the name of the woman that did my mani/pedi, but I don't think she spoke a lot of English, and so didn't say anything to me during my mani/pedi, which was actually just fine with me because I am not always a big fan of forced chatter. However my massage is why I am giving it a 5 star review. My massage was done by Terrance, and I LOVED it. I have never had a massage by a man before, so I was nervous at first. However he did such a wonderful job. I was so relaxed when I got out - best experience ever. I live in Albertville, and would totally be willing to drive all the way back to Wayzata for another massage by Terrance.
I don't even want to give this salon 1 star...this has been the most frustrating experience. I don't care if they were giving massages away for free...I would NOT go back. I literally spent month trying to schedule an appointment. Every time I call they did not answer the phone and I wasn't able to leave a message because their answering machine was full. What a joke! Do NOT go here....even if you get a good price, it is NOT worth it!
AWFUL, AWFUL, AWFUL!!!!
Well, my experience at Seidou was delightful All the staff were attentive and friendly. My facial with Twee was relaxing and well done, my massage with Terrance was Superb! and my mani - pedi with Mai was perfect, just the right touch. I felt like it was a friendly, down to earth private getaway. Troy was chatty and friendly. Reminded me of spa's in Tahoe or Big Bear. No champagne, but hot tea and refreshing citrus water & truffles. My only concern is the scheduling system seams rather cumbersome. For all those previous comments about the location...thats what GPS are for! I purchased a second massage mani pedi and package and will be back!
People! Please take the negative reviews seriously. The employees are not licensed to do work in this spa. Some may be, but some are not. It's too bad people don't read reviews before they buy their "Living Social" and "Groupon" coupons. You will be disappointed if you go to this place. I'm guessing the positive reviews were written by an employee or the owner. The owner has no business running a spa.
Complete waste of time.
I received a livingsocial deal as a gift for a massage, mani/pedi and mimosa. After calling and leaving messages several times, I finally caught the owner one morning and was able to book an appointment for last Friday. When I arrived, the sign on the door indicated they were no longer able to serve alchohol. No big deal, I figured they would offer me another beverage when I walked in. Well, I never got greeted or got a beverage because there is no receptionist eventhough there were 3 other patrons besides me in the salon that morning. The nail technician eventually came over and told me to pick out a color. After two days, the mani has chipped off and my cuticle is still healing where it was clipped to the point of bleeding. However, the pedi still looks good.
Finally after 40 minutes of waiting after my mani/pedi, someone came over to me to inform me I would need to reschedule the massage for another time because they were not able to fit me in. I was told, "the massage therapist has to leave at 12:15." I was livid as I took the day off from work for this and the salon is almost 30 minutes from my house. The explanation I got was "it was urgent or something". I understand urgent things can come up. The tone and attitude of the employee did not convey this.
I got the owner's cell phone number and left her a voicemail on Friday but have yet to hear back from her. There has been no attempt to remedy the situation by the salon. I think this place will be under in no time, they are sincerely lacking in their customer service skills. Anyone can see the majority of the patrons are unhappy with their "salon" experience and they obviously are not making an effort to improve on this.
Pleasantly Surprised – I was very nervous to receive my services due to the bad reviews on here but was definitely pleasantly surprised. The staff members were all nice and appeared confident and experienced. I received a pedicure, express facial, massage and shampoo/blow dry. All the services were good and the pedicure was excellent. The massage was better than most I've had in Salon type settings (really got the knots out and focused on my trouble areas). The facial was nice but did not include extractions but I am guessing that's because it wasn't a full facial. The salon was clean and nicely decorated. I felt pampered and am glad I went!
What A Joke...Please don't waste your money – I bought a Groupon deal and was open-minded walking in. My massage "therapist" was so new and scared she kept asking me how to give a massage and kept saying "sorry". I finally told her to just dig her elbow in my back where I pointed.
The facial was a joke, not worth any money. The mani and pedi were fine.
The salon is a dirty run-down place that looks like a hair salon in an ugly strip mall in Navarre, not Wayzata.
Don't go there expecting a relaxing and pampering experience. You will be greatly disappointed.
DO NOT GO HERE FOR MASSAGE OR FACIAL!! – I got the groupon deal for a facial and massage. First of all I got the worst experience from them even before I got there. I had scheduled my appointments for a Saturday night. Earlier in the week I got a voicemail from them saying they needed to change my appointment to friday because they had a princess party coming in that evening. I called back to let them know that friday did not work for me, but they had already taken me off the books for Saturday. I was then put back on for my same times for Saturday. I got a call from them on the day of my appointment asking me if I could come in any earlier. I moved my appointment up a little bit.
When I got there, I started with the facial, which was nothing more than a face wash. Then the massage therapist came in and I had asked for a deep tissue massage (I always get deep tissue due to issues I have). He asked me if I thought I would be able to tolerate the pain, which I said yes because I get them often. There was no pain in the massage at all!! There was no massage even. He rubbed my body down with oil for an hour. I thought he was going to rub my skin off.
After that horrible experience was over I walked out to pay with my groupon coupn to find that the salon was closed, the lights were off, and the door was locked. The massage guy (guess he's not licensed by what other reports have said) said the girls wanted to leave early for a girls night out (so there really was no princess party booked). I could not pay because the register was closed, so after he unlocked the door so I could leave, I walked out to never return!! I still have my groupon coupon, but will not go back to use it-ever!!
NEVER AGAIN! – First of all, I bought an online coupon (Groupon or ??), and the address was given as Wayzata. Turns out the zip code puts it in Wayzata, but it is really in Navarre, and I got so lost trying to find a place I expected to be in the city of Wayzata. My facial was OK, but I really wanted to find someone or some regime that would help the acne my daughter is fighting. They have some la-ti-da system that requires estheticians to be trained in Arizona or someplace like that. I paid for a package of treatments for over $500 and the one trained employee promptly quit! After that, it was hit or miss, and all I ever got from the owner was "poor me" and she would not admit how unprofessional the entire process was. Since I had paid for it, I wanted part of my money back, but she would only give me $$ for unused peels. This, even after one of the peels really ended up being just a face wash! I don't know how she stays in business- the employees are clueless and the owner doesn't seem to care about how things go after she gets your money! Very little improvement in the acne, but at least we are done with Seidou!!
WORST BRAZILIAN – I bought a living social deal for a $22 brazlian wax...its not much less than what I normally pay, but thought I would try out a new place. MISTAKE!
I arrived at this place and stood in the entry for 30m before anyone came out of the back - even with me making noise and yelling out for assistance. After someone came out - it took them another 30m for them to get prepared. The room was cold, sheets yellowed, tiny towel to cover my lap and they (i say they because there were TWO women in my room while i was naked from the waist down) were still not prepared because they forgot the strips.
The ladies chatted away as if I were not there and then one left the room to start her next customer...did not even make sure there was no one outside the door before flinging it open while I am uncovered!
The actual procedure was extremely painful as this person did not know what she was doing at all and none of the hair was coming off, so each spot maybe got 5-6 wax ripped off and even then I had to go home and shave...only about half my hair came off.
The salon has a good look and looked pretty clean, but the poor customer service and terrible service I received will be the reason I never go back.
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