The Appliance Connection

(480) 980-2966

8490 S Power Rd, Gilbert, AZ | Directions   85297

33.264703 -111.686246

 
Appliance Repair, Crowd Control, Generators  more

More Categories: Household Appliances, Major Appliances

Neighborhoods:

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Reviews for The Appliance Connection

Doesn't Recommend
6 months ago

DO NOT EVEN BOTHER WITH THIS COMPANY!!!!!!!!!! Was given a time slot from 2-5 since that was the only availability. My mom was in town and it was her birthday. We stayed home because of the scheduled time slot. Was called and told that he would be here closer to 5:30-6 (after waiting till about 5pm). Was asked if we could schedule Saturday morning and told him we couldn't. He said that if the 5:30-6 time slot didn't work out, then we he would come out Monday morning. My whole family waited and waited on my mother's birthday and didn't go out to eat or for dessert because of the service appointment. 7pm rolled around. No call, no show. We called and called, no answer. The hours said M-F 8-5. Been calling since 8am. It is Monday. It is now almost 9 and no answer. HORRIBLE SERVICE. NO SERVICE. NO CALL. NO SHOW. DON'T BOTHER.

Doesn't Recommend
1.0
over a year ago

THE WORSE SERVICE COMPANY EVER! – This is a company that does not provide any service. After paying for a part and labor, it took them several months before installing the part. Five calls later and several missed appointments, they finally installed the part and assured me that they will come back out in three days to see if the appliance needed an "adjustment". Never showed up. After a few more calls, Ray did not even pick up or return calls. I finally called the company's phone number and asked for Ray (the owner). He actually picked up the phone and disguised his voice with a southern accent! He was pleasant and verified the information (appliance location and contact phone number) and assured me that Ray will get on it. Didn't happen.

A warning to future customers: DO NOT USE THIS COMPANY. IT IS THE WORSE SERVICE COMPANY I HAVE EVER DEALT WITH! I regretted using this company and if I had seen the bad reviews prior to calling them for service, I would have never called them. If I could give this company a negative five star rating, I would.

Luckily, my credit card company has refunded my money and I ended up getting a new appliance.

Doesn't Recommend
1.0
over a year ago

DO NOT USE THE APPLIANCE CONNECTION – I called this so called "company" conserning my Samsung dryer, and set up an apointment for Friday. Friday came along and I recieved a call from the owner Ray. Ray told me that he had just checked my repair ticket and realized that they did not have access to the parts they needed. Ray told me that he contacted his sister company that could complete the repairs and that I should get a call from one of the other company reps as soon as I hung up. An hour later I called the company however they knew nothing about this matter. I called Ray back, and he told me that he would attempt to get the parts and call me back in a few minutes. An hour an a half later I called Ray but the guy wont answer his phone. I have called the guy three times and left message but he won't return my calls. What a worth less so called "Company". Dont waste your time by calling these idiots.

Doesn't Recommend
1.0
over a year ago

Wouldn't use this place – This place is very unreliable. I have made 4 appts. with them but they have only shown up for 1 and at that one they fixed the wrong thing so it didn't do any good and now they won't come back and fix the correct part. They screen their calls so you can't talk to anyone to find out what is going on. It really stinks that you sit home all day waiting for them to show up and they never do. I always call the day of the appt. to make sure that I am still on the schedule so I know that I have the right day. Don't know how they stay in business.

Recommends
5.0
over a year ago

Prompt/Excellent Service – I had an issue with a just about out of warrantee gas range. They came out within the time frame they promised. The technician was extremely courteous. He fixed the problem and even showed me what to do if it re-occurs. I recommend them highly.

Recommends
5.0
over a year ago

Terrific Service/ Quality Professionals – We have a Fisher Paykal washer and dryer and have had two problems with it. The first was a short in the panel and we called a company recommended on Fisher Paykal's website. It was an absolute nightmare which went on for two weeks. Finally I talked to the owner who promised he would come out and install the panel, which we ended up paying an additional $50.00 for overnight shipping. He was very apologetic and promised to refund the overnight shipping fee. Of course he never did.

Recently the washer would not spin so I went back to the website and chose a different repair service, The Appliance Connection. Ray arrived within the time frame we agreed on, was pleasant and knowledgeable. Within twenty minutes the machine was fixed and Ray was on to his next appointment. No doubt who our new repair company is!

Recommends
5.0
over a year ago

Excellent experience – We had this company repair 3 of our appliances and they did a great job on each. They were flexible with our scheduling needs, were always on time, and I would certainly use them again if I needed.

Doesn't Recommend
1.0
over a year ago

Worst Service Company Ever – Should really be zero stars. They never show up when they are supposed to. They don't return phone calls. And when they did finally show up, they left the dryer in worse condition than when they started. Avoid these people like the plague!!!

Recommends
5.0
over a year ago

Prompt & Knowledgeable Service – Ray was very prompt and went right to work diagnosing the situation with both the washer & dryer. It was an easy fix (and explanation) and he was on his way.

Thanks!

Recommends
5.0
over a year ago

Fast service – We bought a F/P dishwasher less then a year ago and

it started leaking water on the floor. Of course this was

the weekend so I waited until monday to call.(meanwhile unplugged the washer) I called the

number in our owners man. They gave me the number

for Appliance Connection. I called and was surprised

for them to say they could be out that afternoon. As it

turned out there was a glass that was too high and it

kept the top from sealing and caused the leak. The

repairman was very nice, knew the machine very well, and explained the problem. We were very satisfied with

the service and will recommend them to others.

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