Terrell >> Randall Noe Dodge
1608 W Moore Ave, Terrell, TX | Directions 7516032.738270 -96.301115
Mon. - Fri. 9am - 9pm;Sat. 9am - 8pm;Sun. CLOSED
I am pleased with my experience today. Cody was extremely helpful and insightful in his attempt to make a deal. Customer service was sufficient.
I would not ever support a business like this who Advertises false prices. I called and asked for a model they had advertised on both their web site and on another web site. They confirmed they had the car in stock and even confirmed the vin and stock number. I confirmed the price and they said yes and made an appointment for me to look at the truck. I was there within one hour. The sales rep. said the truck was not on the lot and sold 2 days before. We could look at other trucks on the lot. I told him the price that was listed and that I only wanted that truck with the same options. He said they didn't have that exact one. I then let him know that was a bait and switch and I'll be glad to write that in reviews. I started to leave and he brought another sales guy out who said he did think they had the same truck. Sure enough, now they find one, but they bring a manager out who says" the price we advertise on the internet only is if you finance with us and trade in a car" I show him the ad that was on the internet and ask him where it says that. He says" that's the only way he can do the deal". I then tell him I called first, and explained the whole thing. His response, I understand if you don't want to do business with us.
The manager acted like I had not talked to anyone first. 15 minutes later on my drive home, the same girl I had talked to, to find out if they had the truck and confirm the price, called me to ask me when I was coming to the car lot. When I told her she lied about having the truck because I was just there, she hung up on me.
It should be unlawful for business to operate this way. I hope at least a few customers each month will read this and go somewhere else. Dealers like this should not be in business.
I have documented everything and will be filing a complaint with the Texas Attorney Generals office. Lets see if they agree.
Look on Better Business Bureau website. See all the advertising complaints. Also noticed their membership has been revoked.
I have been buying cars for 20 years and this was my best experience . I hate dealing with the whole process . They did a really good job. I would go back in the future .
First rate sales guy. Finance was good also. Dodge guy so I love the truck.i do wonder how well lifetime warranty will be honored if I perform most basic maintenance myself
She was very nice and knew details of the Jeep that I bought and helped with the sale.
Helpful and friendly salesperson, pleasant and knowledgeable finance person. Overall great experience! Thanks again Randall Noe!
Sales personal was very helpful. We had good experience, will return to purchase next vehicle from him.
GREAT, SEPHTON WAS WONDERFUL IN HELPING US DECIDE ON A CAR. WE WEREN'T LOOKING TO PURCHASE TODAY BUT DID BECAUSE OF THE GREAT DEAL HE WAS ABLE TO MAKE US.
Overall, it was less painful than most of my previous experiences with used car dealerships
pleasant experience courtious staff. got the truck i wanted at the price i expected thanks
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