4651 N Belt Line Rd, Mesquite, TX | Directions 7515032.827697 -96.595851
My husband and I have unfortunately needed to visit here quite often in the past 6 months. Once at about 11:30 at night after we noticed that one of our dogs came up to me and i saw that one of his eyeballs was swelling (talk about freaking out) we had never been here before and were very apprehensive about what to expect as we had not been treated to par thus far for our veterinarian needs. But we were so amazed by the care and compassion shown to us! I would never take my pets anywhere else but here! The staff is so amazing and so kind and considerate! The most recent was when our little dog was attacked by a fellow housemate. she was very bruised and her neck was in serious need of some stitches and a a drainage tube or two, They did an amazing job comforting her and us as well as an amazing job suturing her up and sending her home a much more comfortable baby! They called and checked up on here and make sure that both her and us were doing ok and that if we needed ANYTHING for her to call them at anytime and they would always answer! LOVE Lake Ray Hubbard Emergency Pet Care Center!
Awesome staff. Very informative and compassionate. Treated my pet like their own.
This place is AMAZING. The staff and doctors treat your pets as if they are their own and that is an amazing feeling. I automatically trusted my pet in their hands. From the moment I walked in, my pet was taken care of immediately. My pet was having trouble breathing and not walking so imagine how frantic I was. Immediately the staff there rushed with a gurney and picked him up and rushed to get started to get Oz well again. Everyone was so compassionate and intelligent and i just cannot express to this facility how grateful i am to be able to play with my pet again. I kept getting updates and words cannot express how appreciative i was on that i did not have to sit in a room wondering what was going on with my pet. The doctors and technicians are incredible and a 20 on a one to ten scale.Thanks to them me and Oz have a couple more years of friendship ahead of us. Couldn't think of anywhere else I would want to go for my pet emergencies.
Caring, moral technicians and doctors that really treat animals as if they are their own! Would never think of using another hospital. Vet Care is expensive anywhere, but responsible pet owners should be aware of this and understand. Humans don't adopt children that they can't afford, and pet owners shouldn't either! Thank you LRH for an amazing experience, EVERY TIME.
Doctors are informative and took great care of my pet, staff is friendly and caring! Recommended to my family and friends.
Lake Ray Hubbard Emergency Pet Care Center is a Wonderful Animal Hospital. My Bulldog has gotten the Best Care there every time I have brought my Bulldog in for a emergency. Vet Care is costly but i want the Best when my Bulldog is sick or hurt and I get it for him at LRHEPC. I highly recommend this Pet Care Center for Everyone's Pet's.
BUYER BEWARE - this company has no problem with presenting you with an estimated cost for a procedure during a very difficult and trying time – only to omit quite a bit of detail about what your real costs will be.
We had to take our dog in on a Sunday after our normal vet missed a diagnosis on a Friday afternoon. This is where they referred us and told us it would be the best experience of area emergency hospitals if things did get worse (we really feel like they were trying to get us out of the office because it was late on a Friday afternoon – another story).
If this was the better experience I would hate to think of what a worse experience would be. They quoted us a price of $2000 - $2400 for a surgery to remove a blockage in his intestine - this was after the $680 bill at the previous vet - a total of almost $2700 was very difficult for us to swallow – but we decided to go ahead anyway. Had they told us the whole truth, we would have had to make a different decision. In reality, they were omitting any care after the surgery - and failed to tell us that fact. When all was said and done our bill was over $3800 in addition to the previous $680 for a total of over $4480 – they have financially wrecked our family.
I love my dog and I am glad he is still with us, but I think their business practice of telling you want they think you can afford for now, then telling you the rest of the story when it is too late - is shameful and a horrible practice. Shame on you for what you did to our family and I hope that by posting this review, future patients will know to get the full picture before authorizing any services. Taking advantage of a family in a difficult time is a horrible thing to do.
If you are considering a vet for an emergency need – I would implore you to look elsewhere – this was an outright lie by omission in my opinion and people that do business this way do not deserve our hard earned dollars. They showed no remorse nor did they even apologize for this – it is my impression that this is their business plan – get you to sign in front of your family and upset children – only to blast you later with the full truth – that they were only quoting the costs of the surgery – it is like a mechanic quoting you $2000 to fix your car – but telling you later that it is fixed, but they need another $1800 to put it back together for you and saying - well – the $2000 was to fix it – you didn’t ask about what putting it back together would cost… Just plain shameful.
Did I receive good care? I believe so.
Is my dog fixed? After a week and a half he seems to be coming around and I think he will be ok.
Would I recommend this company? Not ever!
It is sad that sometimes we have to make financial decisions about the lives of our pets - or even our family members for that matter - but hiding the truth about those costs for your own personal financial gain should be criminal in my opinion.
at least they admit it – had some problems, but after contacting the business they did made it right
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Lake Ray Hubbard Emergency Pet Care Center on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.