Houston >Theatrical Services > Frankel's Costumes
2801 Polk St, Houston, TX | Directions 7700329.745408 -95.351269
Neighborhoods: Central, Downtown
My children are in College, and I have shopped here for Both of Mt children...I has always asked about return policies, and always happy to keep you informed, ....Today consumer has a Bad Experience, and they have to Blame the shops, Because they didn't get a receipt, which all shop owners will give, and Posted sign about returns, are there for a reason....Those of us that Appreciate small Merchants, are happy to support....Keep shopping Amazon, if you want China Cheap.....
Amazon is CHEAPER! Frankel's customer service is the WORST. If you wait in line with a costume and it says "Accessories at the register" that you'd like to see before buying since there are no returns allowed, you have to wait for them to get the accessories then RE-WAIT in line again if you want to buy. The old lady manager will not let you check out even though you waited in line originally. So we found the EXACT same costume on Amazon for HALF the price.
Save your money. Go to Frankel's to try on costumes, find the one you want, then buy it online. That's all they're good for considering their POOR customer service.
NO RETURNS ALLOWED – I bought a costume and returned it 6 days later but they said that 3 days is the limit. Since they didn't give me a receipt, I couldn't even verify whether any Return Policy is printed on the receipt. I will next report them to the Better Business Bureau. There is NO sign or notice at the cashier about the fact that they do not take returns. I read the other reviews below and their story seems to vary by customer. Sometimes they say 2 days, other times 3 days. It seems like they just tell any kind of story so you can't return an item. I will next tell 100 guests at our upcoming costume party.
WORST EVER – I was very excited to find that this store was located in Houston after browsing the online selection. I went to the store and purchased and outfit for me and my wife. That night my wife tried the outfit on and it was too big, so I went back to the store the next day and tried to return her costume. They said they do not return items purchased in the store, but do take online returns. At no time during the checkout did the lady tell me there were no in-store returns, and that my wife shoud be here to try it on before you purchase it. I had the exact same issue someone who buys a costume on line would have, but I was punished for buying it in the store. She said she would exchange it, but since my wife is not there to try on the new cosutme I would be in the same situation. I even asked for store credit, but was denied. What a terrible double standard of a return policy. My total purchase was for $167.73, and all I was trying to return was $60.00 not even the entire purchase. I will never shop here again and neither will my family or anyone I know. I have lived in Houston my entire life, except through college, and this is the WORST customer service I have ever experienced. I hope the owners will learn from this review, but it doesn' t look promising considering the other reveiws posted here.
Frankel's is a "Magical" Place! Found it enchanting. – I honestly think that this place has one of the best magic selections available in all of Texas.
You also can find anything you could want for your next costume party year round. They keep it all available all year long.
I was a little disappointed to see that they pretty much put away ALL the magic stuff during Halloween. It is likely because the need the room for everything Halloween related. The place is huge and I wish that they were able to accommodate both. I always by myself a cool magic trick as a gift to myself for my Birthday which is October 5th and the magic selection is not really available during their busy season of October. So I buy my magic from Frankel's Costume about the second week in November.
This company was able to help every one of my guest that attended my annual Birthday "Halloween Party."
Man I love October, and I love Frankel's Costume Company.
WOW !!! BEST PLACE TO GET COSTUMES AND STUFF!!!! – I have to say, I have never seen a costume store quite like Frankel's Costume Co. Walk in the doors and just try and hold your mouth to keep your jaw from dropping! It's amazing! There are so many costumes and accessories to choose from. The place is so well organized and they staff is super friendly and knowledgeable! They really know their stuff! I can not get enough of this store! Been back several times and even took out of town friends to "tour" the store. I have to hand it to them, they know how to take care of people! I can not wait until I need to go back again.
I think any one on here that posted a bad review, needs their head examined, or at least up their happy pill dosage. How can you not have a blast in Frankel's!
Houstons largest costume store – Crowded aisles and very limited amount of children's costumes with even fewer variety of sizes. Parking is horrible during peak season.
BEWARE Rude manager, terrible service NO A/C – This place only gets one star because I have to give it at least that to poast this review. This place is truly terrible. That Manager woman was such a witch that she should just dress up in one of her costumes and run people off at the door. Heck - holding the door open may help air the place out. Of course, it smells like old clothes but it is so hot in there that you break a sweat just shopping around. We left before trying anything on. We couldn't stand the heat. no wonder everyone is in such an angry mood in there!!!! Erotic Cabaret has a nice selection. So does Party Boy and Arne's.
Frankel's Rocks! – Largest selection in Houston. I think that in my honest opinion that many of the negative reviews on city search and Google are unfounded! I think that many are probably from competitors in Houston that are downright jealous of the Frankel's !
I am not an employee, just a shopper and customer for 27 years. Wow! You can not go wrong with Frankel's Costumes for novelties and magic...and of course costumes!!!!
UNPROFESSIONAL – maybe its because they only make $$ once a year, but this place is run like a ZOO! Kathy (been there 30+ yrs) needs to retire. I think she almost blew a gasket while i was there. The so called general manager refused to give me his name and information when asked. Then told me to leave the property! With no A/C no wonder they are so rude! I agree completely with some of the other reviews...GO TO PARTY CITY. Much nicer & 1/2 the price. EROTIC CABERET is good too :)
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