2161 E Arapaho Rd, Richardson, TX | Directions 7508132.960891 -96.683307
Mon-Fri 7:30am-6pm ; Sat 7:30am-5pm ; Sun Closed
Always prompt, courteous and quick. The guys always take the time to explain my cars needs and I appreciate that.
Brought my car in and everything was taken care of in a flash. The service was very quick. I would definitely rely on them in the future.
Great prices and great service. You can't beat that! These guys always do an honest job!
I have to say that my first impression of them has been an everlasting one. I have never been anything but pleased with their work and the attitude of the employees. Not only are they professional and knowledgeable, but they also have a genuine desire to make every day a little better for you. The work that they did on my old car outlasted everything that I had fixed by other auto repair shops. The car was almost 20 years old and wouldnt have lasted half as long if it werent for these guys and their quality work
Botch a battery install, bad customer service – I had come here a number of times because they are only a few blocks from my house and office and they had a lifetime tire rotation deal which I had bought and used every few months although every time they left the tire inflation warning light on.
Since I had paid for lifetime rotation I was willing to live with that. In late August, my car wouldn't start so I towed my car over to their shop and they told me it needed a new battery which they told me and installed. On November 3rd my car wouldn't start again, I had to have it towed to the dealership since my car is under warranty and I thought no way it was the battery and it much be the start or something else. The dealership told me the battery was dead because the cable was not properly connected which drains a battery's life. They charged me $45 service since the battery was aftermarket.
I called Christensen and told them the situation and they wanted me to bring the battery in to prove it was dead. After making a 45 minute trip to bring them the battery they told me they could replace the battery since it was under warranty but wouldn't reimburse me the other expenses although their botched installation was the cause. I told Kirby (the service manager) I had been there half a dozen times but I wouldn't be coming back if they didn't at least cover my $45 cost. He told me he didn't care and that I couldn't prove the botched installation was the cause. They felt no responsibility for the problem and the major inconvenience they had caused me.
Needless to say, I won't be returning here ever again even if my car breaks down in their parking lot and I have to push it a mile to the next auto shop.
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