Renton >Auto Dealers > Beetlesmith's Valley Auto, Truck And Fleet Service
4096 E Valley Rd, Renton, WA | Directions 9805747.442617 -122.218619
Sun Closed;Mon: 8:00 a.m.-5:00 p.m.;Tue: 8:00 a.m.-5:00 p.m.;Wed: 8:00 a.m.-5:00 p.m.;Thu: 8:00 a.m.-5:00 p.m.;Fri: 8:00 a.m.-5:00 p.m.;Sat Closed;
WARNING!! DO NOT GO TO THIS SHOP!!! HORRIBLE CUSTOMER SERVICE, LAZY WORKMANSHIP AND BAIT & SWITCH ACCOUNTING PRACTICES!!
When the engine in my Mazda blew I began looking for a shop with reasonable rates that could get the job done quickly. I spoke with the owner who assured me over the phone they could have it done within two weeks and under my budget of $2,500.00. I had them tow the car to the shop the next day.
Their main estimator was starting vacation, so they were not even able to start the official quote process until he got back ONE WEEK LATER! The owner failed to mention this, but it soon became apparent that they don't care about customer service and will say anything to get you in the door. The owner also said that if it were to go over $2,500.00 that they would work with me to schedule payments to resolve the rest of the debt.
Long story short, they got the car on July 26th and did not return it to me until August 23th. After all was said and done, the final cost was around $3,500.00, not to mention the extra $800.00 for car rentals and emergency transportation while they told me it'd be ready tomorrow, then the next day. The estimator told me that they have NEVER offered payment plans on large installs, and if I did not pay off the balance they were going to charge me a $31.00 storage fee per day until I picked it up. I ALMOST LOST MY CAR BECAUSE OF THEIR DECEPTION!! Luckily I was able to secure emergency financing to resolve the issue, however had they been straight with me in the beginning, about the quote and the time estimate, I would not have had them take the car; I would have looked for who could have done the work inside my budget or waited until I could afford the full repair.
Two days after I got the car back, the check engine light came on. I took it to the auto parts store and had them check the code, and it turns out the engine was misfiring. When I took it to the shop, they were unable to figure out what was causing the issue and said they would need me to leave the car with them. I scheduled a service date for Thursday and Friday, September 27th and 28th a week and a half ago. I got a call today that they had just started the investigation at 3pm and couldn't figure out what the problem was; funny, they've had the car since last night and they didn't even start until now?? They were unable to tell me what was causing the issue, or possible problems that could cause a misfire (and how long each would take to resolve), but assured me I would have the car back. HOW CAN YOU TELL ME I'LL HAVE IT BACK TOMORROW IF YOU DON'T KNOW WHAT THE PROBLEM IS?!
Just the same stall tactics they employed from the beginning, and I'm confident they will not be able to give me the car back by tomorrow. Lies, double-talk, deception - typical good old boy repair shop bull....
This is the WORST shop I have ever done business with, and once they get my engine right and my warranty is up I will NEVER EVER EVER make the mistake of going to them again. I wouldn't even trust them with an oil change!! Do yourself a favor and avoid this place at all costs!!
Great repair shop! Good price - Good work - Tires too – We have been having great experiences at Valley Auto Service (Beetlesmith's). Family owned business has excellent customer service - good pricing and goes out of there way to make sure everything is done to our satisfaction. Same day service if needed. They even do tires. Not just one or two brands - we were able to pick out any tire we wanted. Recommend them to anyone.
Saving a buck cost me over $600.00 at Valley Auto Service in Renton. – Valley Auto Service has held my vehicle hostage for over a week. The reason, they lack the tools and equipment to repair my 2003 Ford Mustang. This lack of current diagnostic equipment to pin point my engines failure has left me with a non-running vehicle and a staggering $624.00 bill. To add insult to injury when I paid my bill to Valley Auto Service and was handed a receipt of payment I was told that they would arrange for the towing of my vehicle to the dealership the following Monday. Late afternoon Tuesday the Dealer had still not received my vehicle.
Jerry Smith the proprietor of Valley Auto Service and the person who had accepted my check just days before informs me that they do not except check from out of state banks. Granted he could have mentioned the fact at the time when he accepted my Home equity check. I guess my time isnt of any consequence to people like Jerry. I then offer to write him a local check and he refused stating that They do not except checks from customers that they have not done business with before. I guess you dont have to many of those now do you Jerry? (Apparently return business is not a priority)
Now in my ninth day without transportation I am being forced to pay with a credit card just to get my car towed to the dealer. After further investigation Ive learned that my dealers hourly rates are merely a dollar more per hour than at Valley Auto Service.
So my advice is save yourself the time, trouble, and hassle of working with a fly by night auto service company. Spend the $94.00 an hour to get the job done right at the dealership. Companies like this give reliable repair shops a bad name with their disreputable service and questionable ethics. So please take my advice and take your car somewhere else if you need a repair.
Especially if the want a running vehicle to drive off the lot.
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