Valley Hospital

(602) 957-4000 | View Website

3550 E Pinchot Ave, Phoenix, AZ | Directions   85018

33.482305 -112.005267

 
Public Health Programs, Drug Abuse Treatment  more

Neighborhoods: Camelback East

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Reviews for Valley Hospital

over a year ago

I took my wife to Valley hospital when she was going through a change of medication for bi polar disorder. When we arrived, the lobby wasn t busy yet it took over 4.5 hrs to get her admitted.i [ts MUCH harder to get out] most of that time was spent in a small room reminiscent of a police interrogation room you d see in a movie. I didn t take her to a real hospital [big mistake!] because I thought the emergency room wait would be to long. The staff are incompetent and are rarely on the same page.We were told that since she was there voluntarily, she could leave voluntarily. its not that easy at all. We both tried for 3 days to get her released or transferred to another hospital but the staff made this very difficult, a social worked threatened her with going to state hospital if she tried to get released even though she has never tried to harm herself or anyone else. She was in a somewhat fragile emotional state and this threat scared her very badly, it did what is was intended to do. The little bald guy that watches over visitation acts more like a wannabe prison guard, trying to look intimidating while walking around the room, eavesdropping on conversation between patients and family, and treating people like jail inmates, instead of paying clients who come voluntarily for help. The Dr. my wife saw was helpful but didn t have a lot of time. He requested that she be put in the woman s support group but was mistakenly put into a group of people who were just out of jail, had bad drug problems, attempted suicide or all of the above. She told them for 4 days she was in the wrong group, but inept staff wouldn t listen to her. Her DR. finally got the problem corrected and she spent her last 2 days in the right group which she found helpful. One of the staff made a mistake with her medication dosage but she had the presence of mind to ask him to look at the bottle for the prescribed amount so she wouldn t take the double dose he tried to give her. She finally lied to them about the thought she was having so she could just get out of this place and we took her somewhere else and she got the help she needed and is is doing fine. We are getting bills for our copay from Valley Hospital which we are not disputing but she has asked twice starting a mouth ago for an itemized statement which they cant seem to produce.One of her calls was returned today and was treated very rudely on the phone. We are going to try to get copy s of her records from them which i suspect will be another battle. we will also file a complaint with our insurance carrier and hopefully, if they get enough, they will drop Valley Hospital from there plan. I really hope no one else has to go through what she did. The spirit of Nurse Ratchet is alive at Valley Hospital.....

 


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