1547 W Costilla St, Colorado Springs, CO | Directions 8090538.826197 -104.849479
Neighborhoods: Central Colorado City
Unprofessional and Unreliable Service – In the beginning, they started out good. However, you end up with a ton of people having access to your house. You never knew what level of service you were going to get from week to week because the cleaning crews changed all the time.
The last time I was unhappy with the service I asked who had cleaned my house, and was told the "same people". When I informed her I was unhappy with the service that week, it took a few text messages (Aimee refused to talk on the phone) to find out that it wasn't the same people. The week before she told me in a text message she had been in the hospital, and the following week when this incident happened it was that she wasn't even in the state of Colorado. And instead of rectifying the situation, I was accused of "having a problem with black men"...and no one in our family had ever seen or knew that her general manager was black. The two gals who had been cleaning my house...turned out one had been fired and the other was on vacation. I immediately dropped the access code from my security system and changed my locks. I still have all of these text messages on my phone. If there was a way to rate negative stars to this business, I would. It only got one star because the system requires a rating. Very unprofessional and unreliable.
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