Houston >Food & Dining > Collina's Italian Cafe
3835 Richmond Ave, Houston, TX | Directions 7702729.732601 -95.440225
Mon. - Sun. 11am - 11pm
Neighborhoods: Greenway/ Upper Kirby, Central
Worst Customer Service – We were attending a birthday dinner for a dear friend. After waiting over an hour for our reserved table and the staff missing half of our salad orders we finally had our poorly made dinners. Let me add that the place was way too busy to attend to such a large party. There were no refills offered on drinks or bread. The chicken marsala tasted as if it had a glass of vodka poured over the top. As the staff brought out what they called our vouchers we were told we would be able to take them to the register and just let them know what we ordered and pay accordingly. This was not the case. Half of the party paid what tabs they were told they were owed. The 9 remaining guests were told, very rudely and unprofessionally, by the manager Randy, that we would have to split the remaining bill umonst us. Normally this would not be a problem, but several of us had only eaten salads or sandwiches costing a mere $9.00. However, we were all made to pay $21.00 or he would call the police. He refused to calculate how much the rest of us owed individually. This took place at 10:30 p.m. when it was no longer busy. Randy was very rude and did not at all seem to care that he was losing business. Well that's just what has happened. He's lost the business of 20 of my friends and their families and friends. None of us will be going back.
another so called "italian" restaurant – I give two stars cause service was attentive and nice....
Anyway I went there cause I saw one Sunday evening that place was super crowded so I assumed food would be nice...
It wasn't. After opening the menu I could not find anything what would catch my eye and at that moment I should have left but I really wanted to have pizza so I stayed. All pizzas had strange choice of toppings so I ended up having Margherita. For God's sake, where's the tomato sauce??!! In Italy even if you have tomatos on your pizza you will also have some tomato sauce. Pizza was tasteless. Dough should be much thinner in my opinion - it was too pumped.
The interior of the place is nothing interesting.
horrible management – I recently visited Collinas after a movie on the recommendation of friends. I got there around 8 pm--it was crowded but we were seated quickly. The food came and it was quite good. About half way through the meal we heard some sort of disturbance by the register. I, along with most of the other patrons looked toward the kitchen and some woman, who I assume was the manager, was literally yelling at a group of employees. She was very unprofessional and creating quite a disturbance. After her ten minute b fit she walked to a table of which I now assume was her friends, sat down with a glass of wine, and began laughing and pointing to the kitchen. I was really disturbed by her behavior and can only hope that the owners of this place get rid of her before she scares off all of the customers---she certainly ran us off!
Dont get delivery – I signed up for a CitySearch account to write this review. My wife and I ordered a pizza tonight. When we ordered it they said it would be 45 minutes, after an hour I called to check on the status and they acted irritated that I was bothering them. The lady on the phone said the driver had already left and should be there any minute. 30 minutes later the driver showed up a with a cold pizza. LAST time we order delivery from this restaurant!!
Food's okay, but please get a new manager! – So on a Friday night after catching a movie at the Edward's Cinema around the corner, a group of us gals were left with not too many choices for a bite to eat, and we ventured into Collina's on Richmond. It looks like the type of place you can relax and enjoy a casual meal. We walked in and were seated quickly, and there began the show! We got put at the table right in front of the kitchen (open kitchen) where you can see and hear everything that is taking place. We barely had a couple of minutes to look over the menu before being asked three times if we were ready to order. Since we were being rushed along, we threw in our orders. As we sat chatting and waiting for our order, we could overhear the chatter in the kitchen, hard to ignore as it was almost right in our face. We tried to tune out the constant belittling we heard from the "manager" to his staff. He was chewing them out, even the new guy that was on the job his first day, without a care as to anyone else being around. Beyond the fact that he was constantly jumping down their throats, he was doing it in a very rude and demeaning manner. The food came out without much delay, and we ate, still being forced to listen to the staff being treated like dirt. For the mere fact that the the manager (thin, middle aged caucasian gentleman constantly talking to himself and screaming at the staff), has no tact or decency in the way he handles himself, I would stay away from this place. Hopefully the owners of this little establishment don't condone this type of behavior. Spend your money elsewhere, someplace where people are treated with a little respect...and might I add, the food's not worth writing home about. We ordered a chicken pizza, the mushroom appetizer, and the chicken diablo.
Skip the Veggie Lasagna – I was eager to try Collina's veggie lasagna because the veggie lasagna I had tasted before at Prima Pasta was finger-licking good. Collina's veggie lasagna was not yumE. I think it is because of the veggies they used or perhaps the sauce in their lasagna. I took one or two bites of my veggie lasagna, and I didn't touch the rest of it. Perhaps Collina's can redeem themselves. Next time, I would like to try one of their pizzas. It seemed to be a popular choice. It is nice that Collina's is a BYOB place; I've gone their twice for informal wine tasting with friends.
The Pizza Rocks! – I was very impressed with Collina's. Not only is it BYOB (love it) but they have some of the best pizza in the city. It was very busy when we arrived and waited 10 minutes to be seated, but it was well worth it.
Great pizza – We went yesterday and I was totally impressed by the pizza. We had the Margherita, and it was the best I've had in ages. Two Thumbs up! The side salads were also very good. If it wasn't homemade dressing, they fooled me. The rigatoni with meat sauce didn't get much attention, since both of us attacked the pizza, and didn't have much room left. The service was great, as was our server. Our only compliant, is that for such a family friendly place, we were surprised there was no changing station in the restroom we used. 7 months ago, I would have considered that a plus, but now that I'm a grandma my priorities have changed:-)
Love this place! – We love Collina's. BYOB. Food is great. Service is great. We dine here all the time. We can't get enough!
Terrible delivery service! – This review is specific to their delivery service, which is abysmal. They have on multiple occasions taken over 90 minutes to deliver (after quoting 45 minutes). The last time (and the last time I will ever order from them) I finally gave up after 2 ? hours and three phone calls to them. They just never showed up! They need to get out of the delivery business; this is obviously not something that they are capable of doing well.
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