Livonia >Computer & Internet Services > Ballyhoo Technologies INC
18420 Farmington Rd, Livonia, MI | Directions 4815242.420660 -83.374695
As unprofessional as they come... – Ballyhoo... Wow! They are the epitome of unethical, unprofessional & unintelligent. They lack the artistic qualities as developers to bring their beautiful mock-ups to life. The site we were presented was authentic, aesthetically pleasing & chic. Sadly the finished product was none of the above. We got a run down for-closure quality website followed by months of unprofessional conversations and quarrels trying to fix our site. For starters we have our DEVEL left for the entire world to see... Devel stands for development, so in short, ANYONE who has even the slightest knowledge of webdesign (including myself) or hacking could destroy my website in the matter of minutes. This is a giant no-no and incredibly frowned upon. I now have to pay to get the devel hidden. In addition to this, we were promised that all bugs found w/ in the first 30 days would be promptly fixed. For starters I had to send 4-8 emails every time I found a bug just to get them fixed. After I had sent 4-8 emails containing a list of bugs, all found with in the first two weeks. They had waited until the month was up and neglected fixing a handful of bugs then proceeded to tell us it was not in his budget to fix what was promised to us. As someone had stated previously, it is always excuses with Ballyhoo. Sadly even their excuses are not well thought-out. Excuses such as "We were really busy this week" are not valid excuses. I am busy as well and when I pay near $10,000 for a website I expect the quality to be greater than one I had made using a $100 template. Our site is utter garbage and completely dull. In addition to all of this, our SEO was never done, not a single word. This company is an utter disaster and you would think money would motivate them. However, them knowing I had another $15,000 to invest into my website was clearly not enough to sway them into making a professional end-product. I would advise any business who decides to move forward with Ballyhoo to have good legal counsel as you will most likely be needing it.
Promised Three Day Repair Turned into Nine – I had a terrible experience with Ballyhoo and would not recommend them to anyone. I was promised a three day turnaround on a hard drive replacement; I emphasized that I needed the computer within three days to meet a VERY important deadline. I would never have gone to them if I wasn't GUARANTEED that this deadline would be met.
Not only did they fail to deliver on their guarantee, but the supposed three day repair job turned into nine days without a computer due to shipping errors, employees not being available and a host of other excuses. The company only alerted me to these delays after I called multiple times to check on the status. My messages to their managers were not returned for days.
After I finally got the machine, I had to fight with the owner just to get a token 10% discount on a repair that took three times as long as promised. When I wasn't satisfied with this he snidely replied "I'm sure you'd want 100% off, but I'm trying to run a business." He was completely unwilling to make a good faith effort to remedy problems that were entirely his fault.
I would have never gone to Ballyhoo in the first place if I had known that they were this unprofessional and unreliable; I will never go back.
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