Livonia >Professional Services > Jugo Designs Inc
31040 Industrial Rd, Livonia, MI | Directions 4815042.377268 -83.348421
We've continuously liked almost everything in this store, when it's not uncommon for us in other furniture stores to not like something at all at the place. Recently was the first time we actually bought anything here really. We got two really snazzy sofas for our living room. Since the store was running July 4th sale event the next week, the owner told us that they would inform once the sale began. and it turned out to be half off! We couldn't be happier. I wish to rush down there and buy some more stuff.
These people are CROOKS Do not order from them!
I have never felt compelled to right a review before, but my experience with Jugo has been so terrible I feel like I need to warn others.
I ordered a couch from Jugo on April 7, 2013. I spoke with Georg, the owner, the next day and he confirmed the item was in stock and that it would ship within 10 days. Over the course of the next several weeks I was given several expected arrival dates by Georg but the couch never showed up. After a long and frustrating experience trying to track it down, I finally moved to cancel my order on May 8. I was told I would receive a refund within 2 business days. 1 week later, I still had not received a refund. I was told by Georg that it was just processed and would be available within 2 more business days. It is now May 23 and I have still not received a reimbursement nor have I received any further communication from Georg.
Working with Jugo has been one of the worst consumer experiences of my life. I ended up having to file a complaint with the BBB in order to get refunded.
I have email documentation of this entire terrible experience. It is unfortunate that people like Jugo take advantage of consumers. They owe my over $2K.
We received a excellent experience at JUGO Designs! We grabbed a sectional, coffee table plus a fun area rug. Georg was superb - he assisted us all with the shade, dimensions and even style. Our sectional was custom made and Georg constantly kept us up to date. Our furniture was delivered sooner than predicted- really! It looks fantastic in our room.. I will be back with my next venture. :)
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