Houston >Automotive Sales & Services > Performance Mazda of Houston
9951 Southwest Fwy, Houston, TX | Directions 7707429.669047 -95.549543
Neighborhoods: Westside, Westwood
DON’T GO TO DEETER MAZDA. I went to Deeter Mazda to purchase a Mazda CX-5. I read a couple of bad reviews and I should have listened to them. I told them what I wanted and what I could do financially. After 3 hours they asked if I could put just a little more down and I told them no. I shook my sales reps hand and told him thanks anyway for trying. As my wife and I proceeded to leave he came back from the manager’s office and said you got it. We came back a few days later to finish paper work which was a wasted 4 hour trip because the incompetent sales rep who was taking care of us that night never even told the finance department we were there. I live about 60 miles from the dealership and took my kids to a babysitter so that was an expensive wasted trip. We went back the next evening when my sales rep was there to take care of business, and we signed the papers. This time I had my kids and was not paying attention and did not realize they didn’t give me a copy of any of the paper work. I called ahead to schedule a time to back after the holidays to pick up a copy of the paper work. Amazingly on the day I was supposed to go back to pick up the copies I get a call stating that they need more money down. I was pretty upset so I told them to give me my trade and down payment back. I asked the manager that called me about my paperwork and of course he had no recollection of it (I am mad at myself for not asking the night I signed the papers). When I went to return their vehicle none of the managers that I dealt with came to apologize for anything. Instead they sent a totally different manager to handle the situation. I never got any gas money for any of the wasted trips or time. After speaking with another dealership they told me that it was probably better because Mazda does not hold value well at all so I am currently considering Mitsubishi. If I am buying something that won’t hold value it might as well have a long warranty and cost a little less.
Great Customer Service my tip to you is keep doing what yall are doing!
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