Caldwell >Appliance Repair > Dan Marc Appliance
37 Roseland Ave, Caldwell, NJ | Directions 0700640.837888 -74.276231
Mon. - Fri. 8am - 5pm;Sat. - Sun. CLOSED
Arden was very nice and explained everything to me. The customer service skills from Kitchen Aid and Arden were on total opposite sides of the spectrum. After his visit she said she is comfortable with the repair and the appliance. She said she hopes it is Arden that comes back on Friday to complete the repair.
My service guy was excellent! He was polite and proffessional and efficient. He knew exactly what was wrong with the dishwasher and fixed it lickity-split! Great experience.
What a depressing experience. To think that Maytag actually recommended these guys. They came out to fix my stove with two burners that wouldn't operate lower than medium heat without going out and sending gas through the apartment. First technician refused to adjust the burners. That wasn't the problem. Or so he said. Was told I needed new burner heads. Mine were damaged because of moisture. He explained in words of substance that this seemed to happen to people who took good care of their appliances. At that point I should have said "thank you - goodbye". Instead I let him continue and was hit with a $406 repair bill - parts to be ordered and installed the following Friday. Tried to find out whether they would be coming am or pm so I could arrange my work schedule for installation. The very unpleasant woman on the line told me they never make that decision until the night before. Well - I had to work until 11:00 p.m. the night before and couldn't possibly have responded to confirm the appointment, which they also wanted. Finally she grudgingly agreed to put in a request for pm which was honored. Second service person arrived for installation. He installed the parts and couldn't wait to get out the door. He refused to adjust the burners, said they were perfect, and left me with, now, three burners that wouldn't stay lighted. Called Dan Marc. They told me the tech would call me and return. He finally called to tell me he just couldn't help. I'd have to start over with a new service call. Another $200? I fixed the stove myself . Took 15 minutes to adjust the burners. Consulted Maytag's trouble shooting guide. Of course the guide said only a qualified tech should make the adjustments. I don't believe Dan Marc knows what those are. Long and short of it - avoid these folks like the plague. They don't return phone calls once they get your money and they are totally incompetent, at least as I've experienced them. They certainly are giving Maytag a black eye.
Called to let me know what time to expect arrival. Hit the mark within 5 minutes of expected time. (Arrived early). Explained problem to him, he went right to work and was done in no time. Very happy with service.
I was given an appointment right away. The technician arrived when they said he would. He was very knowledgeable and offered advice on maintaining the refrigerator to keep it at its optimum. The clean up was great and it is in good working order. I am VERY happy with this service!
The Service Technician was wonderful. Very courteous. Thoroughly explained the problem. Really nice guy.
"Clem was terrific. Professional, solution-oriented, cost-conscious.
If I ever need him I will be asking for him again."
Our tech was Theo. He was so polite, and knew what he had to do to do the job. I requested him to come back when I thought something was wrong. He took his time to explain to us what the reason was the door was not staying up. I would recommend Theo to anyone who needs any repair on their dishwasher.
Service and convenience is very good. Troubleshooter/repair man(Gilbert) was excellent and professional. He knew what had to be done and got to it quickly and efficiently. He and the work were very good.
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