Florists >The Flower Factory
18251 Ventura Blvd, Tarzana, CA | Directions 9135634.166745 -118.530570
Neighborhoods: South Valley, Encino
A completely disgraceful service. We ordered an expensive gift basket from the UK for delivery to our family who were gathering for Christmas in New York. We ordered in November and received confirmation of our order with delivery scheduled on or before the 24th December. The day came and went with no notification from the Flower Factory that there was any problems with our order. We contacted them on 26th December to tell them that it had not arrived only to get a reply blaming their courier along with a link to a news article that they said would explain things. Obviously all couriers are busy at this time of year so this should be taken into account if they are still dispatching orders around Christmas. The news article they sent had no mention of any problems in the New York area so we didn't think that this is an acceptable excuse and informed them of this to which re received a reply informing us that delivery had been scheduled for that day (26th). At least all our family were still in new york so it wouldn't be a complete loss, however the 26th came and went along with the 27th on which day we emailed them again to make it clear that it had to be there on that day at the latest as my family were leaving that day. We have still received no response from this email leaving us no choice but to file a chargeback with our credit company to try get our money back. If it turns up now it would be pointless not to mention unedible I would think as the goods were freshly baked god knows how many days ago.
NICE!! – They staff is very nice and I would use this company again. The deliver was on time which was very important in this situation and I couldn?t have asked for anything more.
Thanks! – This particular instance was a down to the second importance and this company delivered perfectly! I was impressed throughout the entire process. They really stepped up and accommodated my needs genuinely and perfectly. Thanks guys will use again and recommend.
Incredible Service & Beautiful Arrangement!!!! – I can not thank The Flower Factory enough for making such a beautiful arrangement for my boyfriend. I did not find a masculine arrangement on their site, so I called and talked to Simon, explained what I wanted and he took over from there.
My boyfriend and I could NOT be happier!
The service was SUPER fast, called about 10:30 am and the flowers were delivered by 12:00!! The flowers were fresh, the design was something I've never seen before and should have been in a magazine!
I uploaded a pic so you can see what I am talking about!!
Editorial Review – Family-owned and operated Tarzana florist offering all manner of traditional bouquets and arrangements; same-day service available.
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