2108 Chance Court, Hermitage, TN | Directions 3707636.145475 -86.590058
I have used this company once before, and I should have been on alert when the guy who came the first time complained about the company practices and the way the company treats their employees.
However, I tried them again because they were running a $90 special. This is where the company started to show their true Stars and Strips.
1) My appt was between 10-12pm, the tech showed up at 12:15pm. The tech turned out to be the owner of the company Jeremy. He explained that he was late because he had been calling me multiple times and got no answer. I explained to him that we spoke earlier at 9:45, and I told him I would be at home. I apologized for not being available he called, as I do have children and I had to fix them lunch. Anyhow that still didn't take away from the fact that he knew I said I would be home because we spoke earlier.
2) I explained to him that my carpet was not filthy and needed some spot cleaning becasue of my 2 year old son. I also explained that they did not have to move any furniture, and the job should be fairly simple. He was upset that I didnt go for the deluxe option they try to surprise on the clients once they arrive. **Dont buy the deluxe it does not make a difference. Also why charge people extra for something other carpet companies do as a standard service.** We have stairs and I asked him if he could clean my stairs since I didnt have as many rooms as the deal was for. He said 'no'. Generally most people are understandable and don't mind giving their customers their money worth.
3) After he refused to give me a deal on the stairs I explained ot him that I was on a budget, and the stairs needed the most work. I told him That I wanted to get my 2 year olds room cleaned and the stairs. He then got upset because this was going to be less than $90 and refused to do the job. This is when he told me he was the owner and left. I would have never admitted to this with his behavior, but I guess this is what good business has come to in today's economy. No customer service, no perks, no commitment. It's ashamed that money drives people these days.
To the owner, Jeremy, I just want to say, Thank You!. I have never used a Rug Doctor before, but today I did. It cost me $45, and I cleaned the rooms, the stairs, and upholstery. Thanks for saving me $150 because I had you booked for my other home as well. Please learn how to interact with your customers, and not be so rude. It looks like Rug Doctor and your competitors will be getting your business.
Horrible In Every Way – Just had the carpet cleaned by them. They were only there 30 minutes to clean the entire carpets in the house after being nearly an hour late. Did not remove any stains as they said they would, left stripes in the carpets and did not move any furniture. I called the office to address these issues and got cursed out by the owner. Shortly after that the technician called any cursed me out and threatened me and said he "knows where I live." These thugs need to be out of business. They don't live up to anything advertised on their website. DO NOT USE THEM FOR ANYTHING unless you have money to throw away.
Fraud! Scam! Avoid! – Stars and stripes carpet cleaning has a Fraud Alert with the BBB. The owner has a Felony record from scamming and elderly woman out of $143,000.00. He also had a brush with the law from passing bad checks and credit card fraud. Dont use this company! Tell your Friends.
The guys did a great job. Polite, and worked hard. Would use again. -Mark Shelton
Prompt & Professional – Derek came to our house on 1/23/12. He did a great job cleaning our house and saved our carpet. He was very professional and prompt. I would recommend him and the service to anyone. -Deena Sandall
Thanks – Good job, hard working guy. Thank you for being patient. -Tracie Cartmell
Great Job – Stars and Stripes did a wonderful job. Our carpet look and smell much better. - Jennifer Maynord
Great work – Very pleased with service. Employees are very professional and friendly. Derrick did a great job. We will definitely use this company again. - Brooke Formosa
Very Happy – Thank you so much! Our carpet looks the best it has ever been. We will be back for future service! -Sabrina Cunningham
Thanks – The technician was timely and quick. He explained about stains he could and could not get out - but he tried hard to get it out. He was very professional and respectful. I will definately use them again. -Amanda Maneval
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Stars and Stripes Services, Inc. on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.