Brooklyn >> Bay Ridge Honda
8801 4th Ave, Brooklyn, NY | Directions 1120940.620816 -74.028751
Neighborhoods: Bay Ridge & Fort Hamilton
Horrible sales experience – Went to Bay Ridge Honda today. I have purchased many Hondas over the years (one a year on average), even worked for a Honda dealership many years back. Today was the worst sales experience I have ever had at a Honda dealership. I went in Sunday afternoon, totally ready to complete a transaction on a Honda CR-Z. First of all, the initial salesman I was greeted by and worked with was very nice, but then, another salesman, who was nice as well - seemed to hi-jack me as a customer from the other salesman which was very off-putting. I made it very clear, I wanted a CR-Z in gray, wanted to test drive, and buy today. After spending an hour, I was told that they couldn't test drive on Sundays - per the sales manager because of the "union" as the support staff doesn't work on Sundays. I have never heard of this in my life. During my time there - they kept asking me - hey, how about an Accord, or a Fit, or we got a 2010 Acura TL on trade - NO! I want CR-Z. I simply don't get this. I would have loved to have a customer that knew exactly what they wanted, and was ready to buy in the same day. Instead, they ignored what I kept saying, and then had every excuse why they couldn't have a car ready to drive. What? Did they not pay their insurance for the dealer plates or something? So, I had to speak to the sales manager (I love that - "let me have your speak to my manager") What? Why? I am here ready, right now, and you want me to speak to your manager, because now I am leaving the dealership because you guys have no clue what you're doing? The manager didn't even extend a handshake, just the lame excuse that it's Sunday and they can't do test-drives. Whatever. So, I left. When in my car, the salesman ran out - and said - "my manager said that I guess we screwed up and he will personally go get the black navi crz from the garage" - if you're serious and ready to buy right now. HELLO! I DON"T want BLACK, I DON'T want Navi. What the heck? I told him that they don't listen to their customers and they've wasted enough of my time. CLUELESS.
Snakes are not as low – Well, I have never looked the devil in the eye until I dealt with Craig Bono at Bay Ridge Honda. He confused us, manipulated us, threatened and dismissed us, he looked right in my eyes and lied ... ultimately he ripped us off every way he could. This was after we signed papers for a car and then was old that oops, they sold it to someone else. If you smell the scent of sulfur when visiting Bay Ridge Honda you know from which office it is coming from. I would say that I hope they rot in hell but that is obviously already happening.
The worst car buying experience ever – This is the worst place I have ever went to buy a car. I received a quote over the internet and wanted to close the deal at that price. They refused to honor it and the sales manager was downright rude and hostile. My sales rep Greg Keeler told me the car would be ready in a day and now two weeks later he has not returned one of my follow up calls. I am so sorry that I ever got mixed up with these crooks. I am sure we are going to wind up in court at some point. STAY AWAY from them and run fast to a honest dealer!!!
Horrible Experience – We went to Bay Ridge Honda with an open mind hoping for the best. As soon as I got out of the car I was "greeted" by a women smoking next to the front door that said "That do you want?" After bypassing that person we were then introduced to the sales man that had nothing positive to say about Honda at all. The man said that we could not test drive the car and kept on saying negative things about the Honda Civic. When asked if he could tell us something positive about the car he said "it sells itself" After that comment we walked out of the store. DON'T WAIST YOUR TIME HERE!! The service was terrible!
Dishonest car dealers doesn't begin to cover it. – I bought a 2008 Honda got from these people. The salesman played some kind of "I have to ask my manager" game when we started talking about price. They wouldn't go down on the price so I tried to get some accessories at low cost. They charged me double for what they accessories cost. I found out because a few weeks after I bought the car they sent me an advertising email with the price of my accessory that was $50 less than I paid for it. I told them I needed the car right away, they said they needed a day to prepare it but I had to work that day so we agreed I'd pickup the car after 6pm the next day. The day of the pickup I get a call saying that if I don't pickup the car before 4pm that day I wouldn't be able to get the car for 3 days because they were too busy to give it to me. It was a 3 sat weekend. I guess they figured since they made the sale they didn't have to accomidate me. I bought they car in july 2008 and it's now April 2009 and I still get angry when I think about how they treated me. If you can find another dealership you should go there. Don't go here. To top it all off when they gave me my car it had some bayridge sticker on it that I have been carefully scraping off these past months because I don't want to give them free advertising
Seems ok during research stage, haven't bought yet though – We were really up front with these guys, telling them that we'd just started our research and wanted to test drive the model we thought suited us. Our sales rep was respectful and answered all of our questions. We didn't even get close to negotiating on price, so we're not sure how they manage that aspect of the transaction. So far so good. We did over-hear some sales conversations that were a bit pushy, but nothing more than you'd expect when negotiating with a car dealer.
Sexist, Liars, and refused to issue a refund! – My boyfriend and I went to purchase a car from Bayridge Honda. I was the one who would be purchasing the car, but my salesperson was only making eye contact and speaking with my boyfriend, completely ignoring me. After this went on for several minutes, I asked him to please include me in the conversation. Once we negotiated our lease deal, we filled out a "purchase order" and left a $500 deposit. We were assured it would be a matter of days before our car was ready. We never heard from them and had to make several calls inquiring about the status. Finally after 30 days, we were told "sorry, couldn't find a car for you". Getting my deposit back was a whole other story. I played phone tag with sales managers, was hung up and am going through my bank to get the refund. DO NOT deal with them.
On a more pleasant note, Honda of New Rochelle was happy to help us out. They located a car in two days, took care of all our paperwork and communicated every step of the way. Our salesman, DJ, was VERY nice and deserves your business much more than Bay Ridge.
POLICE REPORT Filed against Sales Manager Chris Gonzalez – Visit
youtube dot com then: /watch?v=uL8YaCIydyE
To see Chris Gonzalez Sales Manager Caught on Video.
Chris Gonzalez - Bay Ridge Honda Sales Manager 718 836 4600
Police Report was Filed on July 3rd 2007 for Threatening and Harassing a costumer.
Said he would HlT a customer "In the Fu&%king Face if I see you outside here",
calling the costumer a "F@ggot" and throwing all the signed documents for new car purchase across the sales floor (seen laying beside car in video).
"Get the F&^k out, you aren't even a costumer to me, I don't make enough money on this car (2007 Honda Fit) to have to put up with you."
He says he has freedom of speech in America, that he can say whatever he wants, even as a manager.
Chris is pictured on the phone faking a call to "Security" to scare off the costumer. In fact he was the one to have have police question him and have a harassment report filed against him.
George Gambino, Store Manager, said "Chris must have had a bad day," and admitted that he would write Chris Gonzalez up, but that it "doesn't sound like much" of a punishment.
My opinion - DO NOT SHOP AT BAY RIDGE HONDA - GOOGLE the name, you'll see NOTHING BUT BAD REVIEWS.
Rude and Unhelpful if you know what you want – My Husband and I went there to see a car we found on their website. We called to confirm it was in stock and made an appointment to see the car. When we arrived we were asked to wait while the man went to look for the car. 20 minutes later he returned to say he did not know where the car was. The computer stated it was there, he could not find it. No explaination or offers for anything else, just said he did not know and went off again to ask someone else. Came back another 20 minutes later, this time said sorry. There was no offer to see anything else. Apparently they do not know where their cars are and don't seem worried when they go missing.
Pushy salespeople, bad pricing, pressure experience – Extremely aggressive salespeople that try to throw everything they can in order to maximize profit, even if it you are explicitly not interested. Go to another dealer.
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