Taxis >Tommys Taxi Inc
167 Franklin St, Framingham, MA | Directions 0170242.282177 -71.420712
Mon-Thu 5am-1pm ; Fri 5am-2pm ; Sat 5am-2pm ; Sun 5am-1pm ; Open 7 Days
I cannot even comment on the cab service because I never got past the dispatcher who took my call. The woman was unhelpful and rude. I called simply to ask whether transportation could be arranged beforehand. She gave me conflicting answers and then denied saying what she had already said, maintaining a hostile tone the entire time. She made it clear that she could not care less about my concerns or my business.
Terrible service! – I go to school in Framingham, and unfortunately I must rely on Tommy's Taxi a lot, especially getting to and from work.
While the woman dispatcher has never been rude to me, as some people claim, and I have had some very, very nice taxi drivers I must say that the bad very much out weighs the good.
First of all, Tommy's Taxi is never on time. I have experienced them being anywhere from 10-40 minutes late at times. In fact, one of my worst experiences with Tommy's was when I had a train to catch. I called an hour ahead of when i wanted the taxi to pick me up (I even gave them a ten minute buffer zone, since I already expected them to be late). When the taxi finally showed up at my school-15 minutes late and 5 minutes before my train was supposed to leave-I got in with another girl who was trying to make the same train. She had called an hour before me, and the taxi was still late enough to make us miss our train. And to top it off, the driver had the nerve to act VERY rudely towards the two of us for telling him we would not be needing a ride.
In addition to being late to pick up, I have had taxis leave on me if I was a mere ten minutes late (excuse me, I've had to wait much longer than that), and was again rudely spoken to when I called dispatch back. As stated in another review, they double up on fares as much as possible and make each person pay. I have dealt with some very rude and some very creepy drivers at night. I definitely would never suggest relying on Tommy's Taxi.
Great Service, no problems – I use Tommy's Taxi a lot -- I have never had any problems with their service. The drivers are helpful and the cabs are generally clean. They have driven my young children and my 80 year old aunt without any problems, and show up on time.
Great service! – I use Tommy's pretty regularly and have always had good service. They come within a reasonable amount of time, and the cars are always clean. As a woman traveling frequently for business, I have used taxis all over the country, and Tommy's is as good or better than most! The last time I took them was from Logan Express late at night -- they came within about 15 minutes, and the driver was terrific (and I had a lot of luggage).
HORRIBLE SERVICE !! – I WAS TO BE PICKED UP FROM THE MALL. IN MY HEELS I WAS TOLD TO WALK AROUND THE MALL TO GET SERVICE . FROM THERE I WAS MADE TO WAIT A HALF AN HOUR FOR SERVICE. THE CAB DRIVER WAS DRIVING FAST, USED INAPPROPRIATE LANGUAGE AND SPOKE ABOUT THINGS THAT MADE ME FEEL UNCOMFORTABLE! NEVER AGAIN!
Use only as a last resort and at your own risk! – I have lived in the area for 6 months and my only mode of transportation has been the bus and the taxi. Tommy's has a monopoly on Framingham so they are the only taxi option. I've spent over $1000 on their service for the past 6 months and put up with rude dispatchers and drivers that don't know the area well enough and take the long route home but this AM was the last straw. I asked for a cab at a certain time and was told 'that's not how it works - we tell you when we can pick you up'. That's funny, I always thought the customer told the taxi when they needed a ride; now I'm being told it's the other way around.
BIG ROBBERS – Don't ever use their services. They are the worst and try to make a lot of money from you. They do their best to pool people and then charge people separately. Just there for money. Always late and the lady on the phone is extremely rude. Just keeps on yapping away and never listens to others. There are better cab services in Natick.
Reliable service! – Not sure why some reviewers claim to have received subpar service from Tommy's--I've been using them for years to go back and forth from Logan Express and they are always on time, even early frequently! Always very polite drivers that help with luggage. I have never had a problem, and would recommend Tommy's wholeheartedly!
Avoid it att all cost – Worst of the people.Whenever i call for the cab they are late and the people on the line are very rude,They always hang up if i complain they are late.It seems it doesn't matter to them if i'm waiting for my cab for more than half hour.I feel so helpless that i just want to tell the guy on the phone line for being so insensetive and rude.I will not recomend there service to anybody.
Horrible – These guys have always made me wait for atleast an hour after the scheduled time that they were supposed to arrive. I am new here in framingham and once these guys knew that I am regular customer, they started making me wait. When you call up to follow up on whether or not the taxi is gonna arrive these people answer back very rudely. I wont recommend anyone to use their services
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