8310a Annapolis Rd, New Carrollton, MD | Directions 2078438.957083 -76.871850
Monday 10:00 - 8:00, Tuesday 10:00 - 8:00, Wednesday 10:00 - 8:00, Thursday 10:00 - 8:00, Friday 10:00 - 8:00, Saturday 10:00 - 7:00, Sunday 12:00 - 5:00
Neighborhoods: New Carrollton
At Sprint stores, you get the phones you want with the plans you can't pass up. Come visit our helpful and knowledgeable staff of experts ready to answer your important questions. Get the new Sprint Family Plan. The more people you add, up to 10 total, the lower your rate. And our “Ready Now” program, has you using your new phone by the time you walk out the front door. And with our Buy-back program, we offer account credits for your old eligible device. Come visit or call to find what you're looking for at your local Sprint Store.
Anskison Perry is a terrible sales representative only interested in getting a commission. The first thing he told us was our current devices were ancient garbage and that we needed to buy new devices. This was rude and unnecessary as our motivation for coming was to get a new device. We did not want the total equipment protection and intended to buy a high quality case online. Anskison said this was foolish saying we could drop it in the parking lot, and break this new 700$ device. We decided to pay the stores inflated cost for a case there. Then later, Anskison tells us we are required to get the total equipment protection and have to call Sprint to cancel it within 30 days. So why did we need to buy the case in-store if we have no option but to get the insurance? After he told us the cost of an upgrade, I signed the paperwork and paid using my cc. Then after the fact, he tells me there is an additional 50$ pro-rated charge because we were using an upgrade from a non-data account but activating the new phone on a line on a different account. I spoke to Sprint Customer Service and they could not understand why a prorated charge should be 50$ as their cheapest plan is 70$/month so for an entire day, the prorated charge should be less than 3$. He said this was a mandatory 50$ charge so we cancelled the order. He then told us there would be a 35$ restocking fee because he had already opened the phone. We never touched the device or even the box it was in. After we left, I had to re-activate the previous device online myself. On top of this, he never documented that we cancelled the purchase so the new phone showed as active on the account after we left. We tried to go somewhere else to do the upgrade but said we were not eligible. I spent 2 hours on 3 phone calls and I am still not sure if it will be taken care of. For all I know Anskison Perry stole the phone since he documented in our account that we left with the device. I will NEVER go to this store again!
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