825 E Carrillo St, Santa Barbara, CA | Directions 9310334.43042278289795 -119.69238571822643
A great value and a great company! If you are looking for a great limo company for an affordable price please check them out :)
Best company for executive transportation in Santa Barbara. The Serenity Limousine never fails to provide first-class corporate car service to clients.
Excellent job giving us a ride from airport to hotel and back again! right and particular on time!
We utilized Serenity Limousines (aka Hecker Transportation LLC) in Sept 2012 for transportation during our wedding weekend. You must AVOID this company at all costs.
I picked up their card with a discount rate at a hotel in Solvang and acquired a quote through their website. The quote offered an additional discount for cash payment. Thinking this was a great deal, I booked a sedan to transport my grandmother from the airport to our rental property and a sedan for my wife and I from our reception to our hotel. Both events had terrible results.
My grandmother (88 years old) was to be met at the airport for transfer to the house we were renting in Santa Ynez. The driver was not present on arrival and we were told that he had a flat tire and would be there in 30 minutes. 30 minutes turned in to over 1 hour after a series of constant promises that the driver was "right around the corner." The driver was not at all apologetic upon arrival at the house, my grandmother was very stressed and I should have cancelled my sedan for the wedding night.
On our wedding night the sedan arrived on time. We paid the diver cash upon arrival at the hotel as agreed to when we booked the service. My wife witnessed the transaction but we did not think to ask for a receipt. HUGE MISTAKE. I suppose you do not think that a company advertised in a upscale motel is managed and staffed by thieves.
The day before departing on our honeymoon, I noticed a charge from Serenity Limousines on my card. After a few emails with the owner (again, avoid at all costs), I received an email stating, "Scott, we just had the chauffeur arrested yesterday and the refund will be shown on your next statement, the local police will be in contact with you to take your statement ."
I patiently waited. This never happened. I sent a follow up email. No response. I finally (and to date unsuccessfully) challenged the charge with my credit card company. I just provided them will the email from the Company president promising the refund and may follow up directly with the police department.
I will certainly be contacting the BBB and called the hotel to warn against association with this crooked company (see previous review; this is not an isolated event).
My warning to all you: do business with Serenity Limousines/Hecker Transportation/Chris Hecker at your own risk. Consumers do not have to tolerate shameful business practices like this.
Beyond impressed!!!! Our Driver Nativida was excellent! the tour, service lunch was amazing. We had the most amazing time celebrating our 15 wedding anniversary in Solvang, I must say the highlight of our trip was the wine tour for sure!! we cannot stop talking about it and sharing our experience with your company to friends and family! Natividad, thank you so much! Ruth Fernandez,
Cool People – My wife and I just used Serenity Limousines, Chris was on driver, he knew his way around really well. He took us to Buttonwood Farms and introduce us to Brian the manager of the tasting room, we had a great time. If your looking for great service with fun people than you need to call them.
Thanks again Gabe and Susan
We had a Great Service – Mr. Phelps, I wanted to compliment you on the great package that you put together at Hadsten House. We recently came up for the wine tasting and theater package with some friends and I have to say that everything was wonderful, the rooms, the food, and the wineries. All of the people who work at Hadsten House were so nice and accommodating, we'll definitely be back soon. I also wanted to let you know that since we were wine tasting we decided to hire a limo. I checked three different limo companies before I came up and based on my phone conversations; I selected Serenity Limos (www.SBSedans dot com). I couldn't be more impressed. Normally I have to call a few days before to confirm that everything is okay, but this service contacted me before my trip to confirm. Since they knew that we were driving up from Southern California on the day that we had booked, they also contacted me while I was driving up to make sure that everything was okay and that our scheduled time was still good. Additionally, prior to our trip, our limo driver Chris, called to discuss what we were interested in doing and what our preferences were so that he could put a plan together of where to take us before we got there. I have to say that Chris was a great limo driver. He is very knowledgeable of the area and all of the wineries. He made some suggestions of wineries to try and I have to say that they were great choices. I've had several limo experiences, but I must admit, this was the best. I just wanted to let you know so that if others booking at your hotel are looking for a limo service this would definitely be a great one to recommend. I brought two other couples with me and wasn't sure how they would like the trip. Both commented that it was a really good time and that the hotel and the limo were wonderful. Thanks again for the wonderful experience. We're hoping to be back to see West Side Story sometime in August if we can get away from work. Connie Rush
Great and easy service – We used this service this past weekend while staying at the Marriott in Buellton, we had a group of 10 who went to dinner, the limo van was great and the service was just as good. I will use them over the other company on our next visit. I highly recommend Serenity Limousines, they are simple and easy to work with.
on a side note I saw the other feedback someone else has left. I must say it sounds odd, when we went to pay cash our driver said he could not accept cash. only credit cards or bill to our hotel room.
The WORSE experience ever – Please if you care even remotely for customer service and for not being ripped off DO NOT use this company! I would never use this company again. (by the way you could find it under the name of Hecker transportation, it's the same company) I am sorry I have to write a negative review but the company really deserves it! They double charged me in the amount of $720 dollars. We payed the driver in cash and I asked the company not to charge my card, but they did anyway. Months later, and numerous of calls they don't seem to take care of the issue....very frustrating. And you could never ever reach accounting department...they are a ghost or non existing. Finally, 8 months later, I got a phone call from the company denying the double charges. The person on the phone, was insanely rude to me and threatened to sue me for 50K for writing a negative review on Yelp! Then, he hung up the phone on me! I am shocked and blown away!
Please don't make the same mistake! Don't use this company!!!! SB Sedans, Serenity Limousine, Hecker Transportation LLC or whoever you are (it seems like you have multiple names), SHAME on you!!!
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