Windows >Renewal by Andersen
5480 Cloverleaf Parkway Suite 1, Valley View, OH | Directions 4412541.412913 -81.634599
M-F 10am-6pm, Sa-Su 10am-4pm
Neighborhoods: Valley View
I recently had Renewal by Anderson out to install a new window in my bathroom shower, and had an awful experience. The individual the company sends out to perform the official product measurements took incorrect measurements of the old window, and consequently ordered a window that was 30% too small for the space. When the installation team came out to install the window, they explained that they’ve had issues lately with the measurement teams making these kinds of mistakes, and although they expressed their frustration at the inconvenience, they ultimately would have to reorder the correct size window, which would subsequently take 2-weeks to receive and install. This resulted in a hole in my house being patched up and a plastic sheet placed over the hole so we could continue using the only shower in our home for the next two weeks. The installation team acknowledged the inconvenience and assured me that their manager would contact us to discuss what they could do to compensate for the mistake.
Two weeks passed from the initial installation date, and I did not hear from the manager. After I called their office to explain my frustration at the lack of communication, I subsequently received a voicemail from the manager explaining that Renewal by Anderson would not accept responsibility for the miss-measurement of the window as well as the hole in my house and would not be doing anything to compensate for the issue. The manager wouldn’t even go so far as to apologize for the inconvenience or the lack of communication over a two-week period. I was utterly shocked at the complete level of indifference and poor customer service.
The installation team came out a few days later to finish the installation of the correct size window. It was then explained that the manager reprimanded them for not simply installing the wrong size window, plugging the gaps with wood filler, and leaving the site with the mentality that it was somehow my fault that the window was not the correct size. Keep in mind that this would have required that I subsequently re-drywall and re-tile my bathroom to cover the wood filler that would have been exposed around the incorrect window.
I would never recommend Renewal by Anderson. Ever.
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