Tucson >Western Dental
7701 E. Broadway Blvd., Tucson, AZ | Directions 8571032.221486 -110.827086
M-F 9am-6pm, Sa 8am-4pm, Su Closed
Neighborhoods: Ward 2
worst customer service ever – I should have checked your reviews before i would have saved myself alot of time, money and headache.I went to get my teeth whiten,so they adviced me to get exrays and cleaning, which was ok with me.after waiting for 49 min i got my turn to be waited on.mind you i had an appointment,they took exrays and got me ready for cleaning and in between the waits it took like 10-15 min just laying there.finaly excited to be taken care off just to get my hopes crushed when one of the staff told me to reschedule for the afternoon because one of their staff client was coming in and they needed to wait on him/her.i was so mad and refused to reschedule, they ended up whitening my teeth with the worst service they could provide, when i lifted my hands to indicate pain they took forever to attend to me i was in their office for almost 4 hrs. i talked to the manager who gave me a discount on my bill but just to be slaped with another bill several months later for 115.79 they said it was not taken care of,since i was unemployed this bill doubled and when i wanted to pay the bill they insisted of taking the payment over the phone, i refused to give them the payment over the phone because i wanted a paper trail,mailed the check in on the 12,payment due on the 14.they charged me a late fee because they got it on the 15.when i called and talked to customer service they were so rude and did not care to work with me,talked to the supervisor noel lopez he was just as uncaring as his staff. i will never ever go back to western dental again nor will i recomend anybody to them.Good luck delivering bad customer service.
worst experience ever – went to Western Dental to get my cleanings done and they said I needed to get my 4 wisdom teeth extracted. I thought ok, my husband said when he got his pulled they put him to sleep and he woke up and they were gone, no big deal right? WRONG!!! I tried to call and get information, as how long the procedure would take, recovery time etc, but no one in the office knew because the oral surgeon only came in once a month. I was breastfeeding at the time, and wanted to know what kind of pain medication I would be getting but they said, these are questions you would have to ask him, they wouldnt give me a number but said i would have to go to my appointment. So if I couldnt get them pulled due to medication i couldnt take, i would still have to miss work to ask a question. So when I finally showed up, they said they werent going to put me under, but were gonna numb my mouth and the procedure would take 30-40 minutes for all 4 teeth. They numbed my mouth and left me in a chair for almost an hour, i think the anesthesia wore off because it was the most painful experience of my life. worse than childbirth. I was crying and finally they gave me more shots, The dr seemed annoyed that I kept trying to get a break. An hour and a half later, they had more patients apparently, so I only got 3 teeth pulled. I went for my followup and asked the assistant who led me into the room, when I was supposed to get my first bill, she said it took 1-2 months, I said I would make my first payment after my followup, even though I hadnt received a bill. When I went to go pay, she asked if I wanted to take care of my "late fee $25" I said, even though I hadn't gotten a bill they were still going to charge me a late fee? She nooded and said yes. I told her there was no way I was going to pay a late fee until she agreed to waive it. I paid my entire balance to avoid anymore mix ups with the incompetent staff. I still have 1 tooth to go, and since it was already paid, they were going to call me when they got the dates the surgeon would be in the office. 2 weeks later, after not getting any calls, i finally called and said I havent recieved any information, so she said, thats not good. No apology or anything. Then she gave me the wrong dates. This is by far, the worst experience Ive had with any business. I would not recommend this to anybody, in fact I discourage anyone from using their services
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