6130 Shakespeare Rd, Columbia, SC | Directions 2922334.058505 -80.974315
Overlooking the Fountain in Five Points Reservations Suggested, Open for Dinner: Monday-Thursday 5:30-10:00pm, Friday-Saturday 5:30-11:00pm
Neighborhoods: Northeast Arcadia Lakes, Northeast
We have been customers with 2nd wind for about 4 years now and have always used the bi-yearly maintenance service. Even though every technician, dispatcher, etc. has been awesomely wonderful during these years, I just wanted you to know what awesomely great job Rich H. did for me today. He was polite, courteous and had a great sense of humor. Not only was it easy working with him on my maintenance/repair issue, he took the time to explain what was going on with my system and what it needed without confusing me too much :). I hope that you will keep Rich around a long time so I can request him again. 2nd Wind and Rich ROCK!
I must say I was a little shocked when I first got the estimate for replacing my 30 year old AC system. However, Neal explained in detail what I needed and why I needed it. From there, the installer did exactly what Neal said they would. As the very professional installers went through the two day task of replacing my old unit, I saw what 30 years would do to a HVAC system.
When the installation was complete, I saw an immediate and drastic improvement in our climate control. Three days after the installation was complete, Neal came by and checked the work, and explained to me the maintenance for the future. 2nd Wind exceeded my expectations in both the installation process, and the improvement in climate control my new HVAC system made!
This company is amazing. My AC died right before a huge heat wave. Brandon arrived just as they promised and spent hours in the sweltering heat trying to fix the unit. After it was clear the only thing to do was replace the system, 2nd Wind loaned us 2 window units to keep us cool until the next day. They brought those within the hour and showed up promptly the next morning the installation was quick and very professional (they left everything spotless).
Brandon came back to inspect the work and patiently answered all my questions. Not only did they install the new system, they also expanded the ducts and made sure I had everything needed to have it run at peak efficiency. This company also really stands behind their work. 10 year warranty on parts and labor! I couldn’t recommend them more.
Early yesterday morning we discovered our air conditioner was not putting out the nice cool air we were used to getting. This was a good time to try 2nd Wind, as my sister had recommended them and other neighbors have used 2nd Wine. We were not disappointed, phone was answered immediately, service was promised at the end of the day, 6-8 PM but they called around 2 PM and had the job done before 4:30. That is service, good service! We also signed up for a maintenance program as past history has shown us the benefits of such a program. Thanks 2nd Wind! And thanks to Brian, the technician who delivered this great service.
They were friendly and explained things to me in a way I could understand. They did great work and I am happy with the results.
2nd Wind sent out a tech today and he did an excellent job fixing our air system. He did his maintenance work within the scheduled time, professionally answered all of my questions, and was very considerate of my home. We are planning to upgrade our system in a few years and I really appreciate his input on the subject.
The installers did a super job putting in the new unit. Job well done! I'll be recommending them to friends and family
Excellent tech. Problem was diagnosed and fixed quickly. He was customer service oriented and competent. Great experience overall.
Service as quick and professional! Everyone was just excellent. We look forward to continuing our relationship with this great company.
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