Pasadena >Personal Services >
Beauty >American Laser Skincare
301 South Fair Oaks Suite 404, Pasadena, Ca | Directions 9110534.140467 -118.150607
Mon-Fri 9am-7pm, Sat 10am-3pm
Neighborhoods: South Arroyo, East LA
Agreeing with AngelSoul 100% – I totally agree with AngelSoul. Although I live and work in Pasadena, just one block from their center, Ashly, the "manager" 's attitude and rudeness finally drove me away from them and to the Beverly Hills branch. When my first sets of treatments was over and I expressed my dissatisfaction with the results (contrary to my previous laser treatments on older laser machines elsewhere), very smoothly I was tricked to get another deal with them!
Seemingly behind Ashley's back I was offered a "very good deal" on more body parts on a different type of machine that was supposedly more effective. It turned out that not only they didn't have the machine working at that time, but also in the next few months every time I called them, I heard another excuse ...
And regarding the effectiveness of the treatment, in my personal experience I didn't see any evidence of their claims on new, more effective technologies, that works on fine and light colored hair ..., after almost 2 years of treatment with them!
Stay Away – This is the first time I have written a complaint, and I am doing this to warn others. Stay away from this place! This company deserves a negative rating. They lure you in with a $300 coupon that everyone wins, pressure sales you, the laser machines are very painful contrary to what they tell you, they don't return phone calls, Ashley the manager is very rude and has an attitude problem, it is almost impossible to get an appointment, they are always overbooked and you end up waiting almost an hour for treatment, the staff is inexperienced, and many people have gotten burned by the lasers. The positive reviews on this site all sound similar and sales pitchy. I suspect they are employees of this office trying to get their rating up. The corporate customer service center doesn't return phone calls either. Do a search on the internet, google American Laser Centers ripoff or scam. Do your research, save your money, stay away from this horrible company. They should not be in business and what goes around comes around. They need to be shut down.
Very Excited! – I started my treatments back in 2005 and although it was a long process, I couldn't be more pleased with the results and treatment I received! I don't ever have to worry about my back hair...EVER!!! Amazing!!!!!!! I am a little upset over the complaints I read here. After going in for treatments for so long, I feel like the staff and I are more like friends and I can't understand how any of them could have ever acted the way these other people are claiming. I've developed relationships with all of them! Ashley Is wonderful and beyond sweet and she can tell a joke like nobody I've ever heard!!!!! She cracks me up! Carole is AMAZING and very insightful! Melinda was great and I really missed her when she left. Debbie is funny and gives great advice! I'm so curious about thes stories because I can't imagine these ladies being anything other than pleasant and helpful. It makes me sad and I hope they never come accross this site and see these things. I've had an incredible experience and all of my hair is gone! I'm excited and I will definitely be keeping these ladies on my Christmas card list!
Friendly Staff – I just signed up for Lazer Hair Removal and a treatment called Amerismooth which is supposed to help with cellulite. So far so good. I've had 3 cellulite treatments and 1 lazer treatment and I can already see a difference. I really liked the office and the staff. The manager was so sweet and the nurse who did my lazer was great. Her name is Nicole and she was wonderful...I requested her for all of my future appointments and the manager arranged that for me which I thought was awesome! The girl who did my cellulite treatment was also really nice and knowledgable....her name is Laura and I loved her!
Overall, my experiences have been more than I could have expected. I'm so excited and happy that I decided to finally do something for myself and I feel like I am in great hands. I have reccomended this office to my mother and my friends and can't wait for them to start their treatments. I love it!
NOTHING IN THIS WORLD IS FREE!!!! – I am so curious as to why some of these people are so unhappy with this facility...I think the staff is the BEST thing about this company! I've had treatments with a dermatologist before and you would think a doctor's office would have been able to provide me with great customer care and results but I got none of that! I won a coupon online and decided to give American Laser Centers a try.
I met with Ashley (the manager) and I really liked her. I'm very self conscious about my skin and the damage I have on my face...I thought she was very sweet and understanding and she really knew what she was talking about and she made me feel hopeful. I did feel a little rushed during the paperwork portion but I'm an adult and it was my choice whether or not to read the material that was in front of me. After hearing everything she had to say, I really trusted her and felt I was in good hands.
All in all, I had a great experience. After my 3rd treatment, I was concerned that I wasn't seeing the results I had hoped for and when I called Ashley, she asked me to come in so we would go over my file together. I came in and we consulted again and after we figured out what else we could do, she had the nurse there give me a complimentary treatment! I was so happy when I finished my package that I signed up for another service! I think a lot of these people who had unpleasant experiences should ask themselves if perhaps they could have handled themselves any differently. Perhaps they aren't innocent victims of a corporate scam but maybe a little on the foolish side.....Didn't your mother ever tell you...Nothing in this world is free!
Don't know why people are complaining???? – I have been a patient with American Laser Centers in Pasadena for almost 2 years. I have had nothing but good experiences every time I've gone in for treatments. I was hesitant to sign up with them because I had heard some not so wondeful things about this company but when I went in for my first appointment, everyone was really nice! I'll be honest, my results were slow to come but the staff made me feel hopeful by educating me on the process. (I LOVE Carole!!!!!)
I have since purchased many other body parts and I am really satisfied!
It seems that there are a few unhappy people but I know the staff pretty well considering how long I've been going there and they couldn't be nicer! Ashley left for a brief time and that was really unfortunate but things have been great since she came back and everyone there is very sweet. I would definitely reccomend this place to my friends!
Great Place! – I've been going to American Laser for two years now. I've had great results! And anything that grows back within 2 years of your last service they remove for free! So really you're not paying for 6 treatments. You're paying for two and a half years worth of treatment, which they offer at a geat deal. Most laser places charge you at least $75 for each touch up and they don't guarntee that all the hair will be gone after your alloted 5 or 6 treatments. I got a bikini and underarm package for $1500. I made friends with the girl who treats me and she does my stomach for free everytime I go. They always have 20% off specials going on and even if they don't once you become a customer they hook you up with deals on additional packages. I didn't get any scars or have any bad reactions to the treatment. Just smooth skin with just a little bit of hair left, but they're taking care of that with the touch ups.
Here's the only problem, which I feel the other people who wrote comments were coming in contact with. They often don't hire a secretary or front desk person. They usually have the girls that do the the treatments work the desk when they're not conducting a treatment so sometimes it can be difficult to get a hold of someone if it's busy and everyone's in rooms conducting treatments. But just leave a message and they'll get back to you. Most of the time I do get calls confirming my appointment, but basically just be a responsible person, write it in your calender, and rely on yourself to keep your appointment.
Editorial Review – Offers laser hair removal and skin rejuvenation treatments which target pigmented lesions, spider veins and help to eliminate fine wrinkles.
Scary don't go here – I made an appointment at the Brentwood location. They left a message saying a nurse had been in an accident and they needed to cancel my appointment. Another message is left saying that I'm actually not a client in the system so the appointment they made for me wasn't a real appointment, cause I'm not in the system, so they found a new nurse and gave someone else my appointment time. Another message, if you can get into our offices by 2pm we can squeeze you in. I called at 2:30pm.....they were angry at me saying they waited around for my call. I said, "I've been at work, I just got your message." Again they tell me I am not in the system so my appointment is meaningless....they need my creditcard info to make an appointment. So, they say they will fax paperwork to me to sign for them to process my credit card. I then decided to read the reviews before I signed the paperwork. JUST AS I EXPECTED. I called back and said I would not be going through with their services. They say they already processed my card. I retorted that was completely unethical, I hadn't given permission. Anyway, that's my story.
BEWARE OF THESE SCAM ARTISTS!!! – These people are professional SCAM ARTISTS!! Please beware?I faced a similar scam as the other reviewer. They lured me in with a $300 gift certificate that I won through a raffle. During my consultation, she rushed me through 8 pages of paperwork stating that she can squeeze me in if we hurried. After my treatment, they said I still had to pay since it was not ?part of a package.? However, she NEVER specified this restriction. When I had asked if there were any restrictions on the $300 winnings, they said no. When I proceeded to dispute the charge, she immediately called the police and accused me of committing a crime! Since I had signed the contract and they never gave me a physical coupon (only a phone call to inform me of my reward), I was obligated to pay.
It appeared that she had this scam well rehearsed as this had probably happened to other unsuspecting customers. As the other reviewer stated, this company will mislead you in any unethical way possible to take your money.
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