Slidell >Auto Rentals > Budget Truck Rental - Slidell
1421 Gause Boulevard, Slidell, LA | Directions 7045830.284521 -89.760302
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Negative Comments Rebuttal! – I would like to counter any negative reviews regarding Pep Boys at 1421 Gause Avenue in Slidell, LA.
1. Where are you going to go on a weekend (the only two days most people are off work) to get your auto/truck repaired? Not many, I guarantee.
2. Where are you going to go that let's you bring your own new parts, and them install them for you????
3. Here is "my" story. While working out of state on a Saturday, no personal tools with me (and, I can do the work). I called Pep Boys and told them I have the parts, but not the tools to install them. I needed a coil & 1 spark plug replaced on a Ford Expedition (one of the hardest to work on by the way). Patrick who answered the phone said yes bring it over as I have a mechanic that can work on it right away. When I got there, I met Patrick who was very professional, then, I met Laurie, the Service Manager (also very professional). I told them what I needed done & nothing else. They quoted me a price (which by the way is a published rate for all "Certified" mechanics in the area if not also the state or U.S. wide). Patrick told the mechanic (Steve) what I needed done. Steve immediately proceeded to work on my vehicle. When he was done with what I asked he took me into the garage area to show me a vacuum leak for the emission system which can effect any vehicle greatly. Pep Boys did not have this particular part for my vehicle. Steve did not have to tell me this, he did it because he is a professional mechanic that cares about vehicles and their performance. I was able to find the part elsewhere and fixed that myself. I probably would have broke down on the highway somewhere had I not been told about the problem from the Pep Boys mechanic.
So, if you can find somewhere cheaper on a weekend, watchout. Otherwise if you want to complain about Pep Boys, do the work yourself!
Do not recommend – I have had several experiences with Pep Boys on Gause, mainly because of its convienance and hours. Not once have I been satisfied with the work they have performed on my two cars. I have received several oil changes, not once have they completed the oil change in the time that they promised. Not to mention they never remember to put a new sticker on my windshield, or reset the maintenance light, which I always ask of them when I drop my car off. They always crank the air conditioning and blair their favorite radio station on my radio when doing my oil changes- I know this because I am greeted with this loud music and cranked AC when I turn my car on for the first time. The workers are very unprofessional, complain about other customers in front of new customers, and have been found eating pizza in the back while there is a line of customers at the front desk. The last time we took a car there for a serious problem - they said they fixed it and charged us over 500 dollars. We had to take it somewhere else the next week because it turned out that they had not fixed the problem at all. We ended up getting our money back without an apology, but still had to deal with the inconvienance of it all. My husband and I refuse to go back to Pep Boys - no matter how close it is, it always results in a huge headache for us both. These are just a few of my experiences with this company - there are plenty more I could go on about...I recommend taking your car to Firestone - they are very professional!
Editorial Review by Citysearch Editors – Offers everything from shocks to XM radios. Auto service includes engine tune-up, wheel alignment and brake maintenance.
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