Friendly caring staff and good medicine.
When my dog was very sick and was taken to a few different vets, it was VES that diagnosed my dog with a very deadly disease that required intensive in hospital care. With out them my baby would not be with me today.
This place is a total rip-off and they don't treat animals with respect. They yanked my dog around like she was a piece of furniture or something. The staff seemed aloof and uncaring. The vet was busy and seemed like she didn't want to be bothered seeing my dog. She never even came out to give me final instructions - she left that to her staff. To top it off, the bill was over $400 for what was really a minor emergency. Never again.