Savage >Passenger Transportation > Sonic Limousine Service
13336 Nevada Ave South, Savage, MN | Directions 5537844.761995 -93.372316
Professional and Friendly – Recently had Sonic for our corporate event and they were great! All 7 cars arrived on time (early actually) and the drivers were professionally dressed. I had an employee fly in during the rental and one of the chauffeurs even offered to pick him up at the airport while we were at the restaurant. We already have them reserved for 2 events in March and April.
WORST Service EVER!!! – -This company isn't even worth one star i only gave them one star because i had to.
Below is an email that I sent to Sonic Limo that sums up the entire experience. PLEASE READ BEFORE BOOKING!
My name is Dustin Berndt and on 9/24/2011 I had limo service through your company. Let me start out by saying that this was the biggest mistake I have ever made, I cant believe that you can run a successful business if you treat every customer like you have treated me. It all started a week before the original date of service when I called to confirm the reservation, I spoke with a lady that informed me that I my reservation was changed and I was never informed. The only reason that I booked with your company is because you had the Hummer stretch and a week before the reservation date I call to confirm the reservation and they tell me that I now have the limo bus because the hummer is "out of service", at this point I was very disappointed. I spoke several times with Drew and Nero who call themselves "Operations Managers" and they assured me that they were working to get the Hummer fixed and they hoped it would be ready for the day of my reservation. I feel that I was lied to the entire time, because when I called two days before my reservation acting as a normal customer to inquire about reserving the Hummer the lady that answered the phone told me that the Hummer had been sold, and the Hummer was not listed on your web site as part of your fleet. Now neither you or I can prove whether this is true but if you are going to lie to customers and try and get away with it you should probably make sure that every one is on the same page. The last time I spoke with Drew before the reservation date he assured me that someone would call me the day of the reservation to inform me of what vehicle was coming. On the day of the reservation I never received a call, I ended up calling to ask what would be coming, and I also called because the driver was late, another pair of lies from your "Operation Manager" Drew. When we finally got on the Limo the driver informed us that he was not given directions so he would need someone to tell him were to go, every time I called and talked to your company they confirmed the addresses of all the locations that we would be visiting, what was the point if the driver is not going to have them upon arrival?
During one of my many conversations with Drew he told me that the company would give me a refund of $100 for the trouble I was put through, he said that they would send me a check. It is now February 22nd and after five months of, multiple conversations with "Operations Manager" Drew, many hours wasted listening to a lame recordings about how your Limos "Come with bottled water and ice" and "...all of our agents are currently busy", and leaving messages that never get returned. I still have not received the check that "Operations Manager" Drew says that your company has sent me twice. Does a check really get lost in the mail twice? I tend to think this is not the case but once again neither you or I can prove this.
I think the reason for this Email is obvious but let me make sure that I clearly spell it out for you. I want at least the refund that your "Operations Managers" promised me and I feel that it should be doubled for all the time that I have wasted trying to get the refund. I would also like a call confirming that you got this email and that you will be sending the check.
I hope that this issue can be quickly resolved, as I have already been waiting 5 months for the check.
Poor customer service – We used Sonic for our wedding. It was less than satisfactory. The driver was a great guy which is funny to me that the company tried to blame the driver for our issues as he is no longer there anymore. Issues we had: 1) We had reserved a Chrysler 300, what showed up is a Lincoln Town Car. The terms of the contract state that Sonic reserves the right to upgrade the vehicle in the event they need to. Key word there is UPGRADE. If you know anything about cars, even if you don't, you would know that a Town Car is definitely a down grade from a 300. 2) Our wedding party including us had 10 people, 3 of which couldn't drink. We were excited to hear that Sonic provides non-alcoholic Champaign. We then were upset to not find any after even going above and beyond and calling a few days before to make sure it was in there. 3) Sonic provides waters. Great except there wasn't enough waters for all the passengers. 4) There was an air vent right in my face that was broken off so I had no way to control the blast of air in my face the whole ride. 5) A few WEEKS after we made our final payment they automatically took a second payment from our bank account (they did refund after I called) 6) When we booked Sonic they asked for a credit card "not to charge" just to have on record for damage. A few days later they charged the first payment to it. 7) We were not originally going to complain until we noticed the second extra payment pulled and when we called about a month after our wedding, I spoke with someone who relayed my complaints with the company to the supervisor whose response was simply "it says in the contract we can change the cars and why did they wait a month to call." Anyone that has been married knows that life is extremely busy right after a wedding; a week and a half honeymoon out of the county, then name, ID, SSN, bank account changes, etc. I am not going to make calling a limo service a priority. 8) I called back to say I would like Sonic to do something to make the situation right and that I wanted to talk to the supervisor himself. After several weeks of no call back I call again, finally get a hold of the supervisor (after telephone tag with the first person on the phone) and he says they will do something to make the situation right and will get back to me the following week. The following week I get a call from the first person saying they want me to know they are making changes for the new year and are striving for better customer service then but they will not be doing anything for me. THEY WOULDN'T EVEN APOLOGIZE!! Had they just sincerely apologized I may have been satisfied, but instead they tried making excuses like the driver that day was part time and no longer with them. Again, The driver was the best part of the company! Please reconsider booking with Sonic Limo, you may be upset with the customer service.
Response: Dan received a 10 passenger 2011 stretch limo. This was a new upgrade from the 2007 model Chrysler with the same capacity. We have apologized for the bottle and not enough water bottles. The service was upheld to the highest standard, we never asked them why they waited a month to call. Dan received a new 2011 limousine. Other than the apology, the only refund we could have done would be for the bottled water and non alcohol champagne bottle which we are more than happy to do.
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