Houston >Shopping > Vision Source Westchase
11159 Westheimer Rd, Houston, TX | Directions 7704229.736647 -95.573619
Neighborhoods: Westchase, Westside
Annoyed Customer – I absolutely LOVE Dr. Tou. I have been coming here ever since I was in the second grade. He has always been more than kind to myself and my family. I can't complain about anything he does.
The ONLY problem I have is this, I called them at 2:30PM asking if I could return a case of contacts, and the person who answered the phone said that I could so I get in my car to go to the store, only come to realize that they CLOSED at 3PM. I arrived RIGHT when they are leaving their office and instead of saying "Oh no problem, we can do this real quick since you're already here" the lady's response was "I already turned on the alarm". Really? It's NOT THAT hard to turn off the alarm, I have one in my home and it's just a push of a few buttons. NO BIG DEAL.
And the fact that they changed their phone number and kept the old one on their receipt is REALLY FREAKING ANNOYING. I shouldn't have to SEARCH online just to find the NEW number.
Outstanding Optician--Great Frames – I was referred to Dr. Tou's store by a coworker who has been seeing the O.D. since 1986, and I am thrilled! Dr. Tou was super friendly and completed his thorough exam very quickly, (which is a plus since I had to head to work after wards). Although I am not Asian, most of Dr. Tou's clientele are, so they carry a wide selection of smaller frames; this is very unusual. I have purchased childrens frames in the past, due to lack of a decent small-frame adult selection at other stores . Also, I was pleased that--with insurance--my bill was $100 less at Vision Source than I was used to spending at Lenscrafters ... and yes, my Vision Source bill included a pair of super sassy Prada frames!
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