LensCrafters

(770) 887-7675 | View Website

410 Peachtree Pkwy Ste 220 The Ave Forsyth County, Cumming, GA | Directions   30041

34.153807 -84.174227

Open Hours

M-Sa 10am-9pm, Su 12pm-6pm

 
Optometrists, Optical Goods, Contact Lenses  more

More Categories: Opticians, Optical Goods Repair, Ophthalmologists

Payment Methods: American Express, Cash, Check, Discover, MasterCard, Visa

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LensCrafters

From The Owners of LensCrafters

30% off Eyeglasses & Rx Sun!


Reviews for LensCrafters

Doesn't Recommend
1.0
over a year ago

Thanks but no thanks! – Today, I visited the LensCrafters at the Avenue at Forsyth to see if they could help replace a strap that came with the sports glasses that I'd bought for my son in the Fall. I must say that I was fairly disappointed in the reception that I received.

First, I am not one of these people who likes to write reviews on any business especially bad ones. Often if I feel service isn't up to snuff, I tend to just let it go. Today, I feel differently. I'm tired of business getting away with poor customer service.

Upon entering the store, I was greeted by an associate. I explained to her that I was looking to replace the strap that came with the sports glasses that I'd bought for my son back in September. She explained that she didn't think it could be replaced as the strap in question comes as part of the set with the glasses, but she would ask her manager.

Turns out her manager was the same woman that helped when we initially visited LensCrafters to look into purchasing not only these glasses plus also two additional sets of glasses for my sons (a total of over $500 ). Because she was so kind and seemed so interested in what we needed, I knew I wanted to return and purchase the glasses there and we did just a little over a week later... in my opinion and in hindsight, it seems her kindness and eagerness to help was only a mask to get our business. How foolish do I feel now.

The manager's response when asked by the associate if the strap could be replaced was an unenthusiastic and indifferent "no". She stated that it could not be replaced and stated that they didn't have any extras in the back to give to us. Now, to be clear, I never even had the thought that they would give me a strap and I understand completely that the straps come as part of a set with the glasses. I was just looking for a little more direction in terms of where I might find a replacement. They coudn't be bothered to give me even that. Instead, the associate seemed to be on the defensive the entire time and only offered a $30 discount on a brand new frame (the frame originally cost about $100). Are you kidding me? So you are telling me that in order to get this $5 strap replaced, I have to buy a brand new frame???? ...smh... she wasn't joking:-(

Now, as I mentioned before, I completely understand that they were not able to give me a new strap as that would mean removing a strap from a perfectly good frame that has not yet been sold. I understand that and am okay with that.

What I was bothered by was the lack of initiative especially on the part of the manager and the unwillingness to go the extra mile. They could done something as simple as suggesting an alternative like maybe looking on the manufacturer's website for the piece or calling the manufacturer directly to see if they might have any extras that could be sent. Just humor me or pretend to be concerned. I mean there was only one other customer in the store and at least two associates and the manager on the floor ....This is basic customer service. You made me feel like I was a bother and that unless I was willing to spend another $100 for a new frame that I wasn't worth your time.

I bet in another year's time when I return to LensCrafters for new glasses for family (two kids and a husband), these folks will be salivating to get my business.

But you know what, I will take my business elsewhere. If you can only show interest when I have money to spend then I can no longer show any interest in you.

Thanks but no thanks.

Raquel

 


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