19750 W. Catawba Avenue, Cornelius, NC | Directions 2803135.480695 -80.886571
Office Hours: Monday - Friday 9AM to 6PM EST
Property Showings: By Appointment Only
My property is in such great hands with Park Avenue taking care of it. They are always quick to respond to my requests. They work to ensure that not only are my tenants taken care of that are renting my property, but that I have a great level of comfort knowing that my property is being properly managed. I am living on the opposite side of the country from my property and they have done a stellar job helping me keep it maintained, rented and repaired, even after a large insurance claim. You will be missing out, if you don't choose them for your property management services!
I'm pleased/proud to say that Park Avenue is in progress serving me& my ladies. They had a couple of kinks .They work it out .The place that I selected is nice .My ladies & I thankful, appreciative of their outstanding performance that they have achieve. Keep up the great customer service throughout . Smile on everyone face(s) (:
We feel so blessed to have Park Avenue manage our property! Our property manager, Ann Bradford, is such a hard/passionate worker! She is truly invested in this business and the families she works with! We feel she cares about both the owners' and tenants' needs. Park Avenue is the ONLY management company to trust your property with. I can't say enough how pleased we our with our decision to trust them with our home. You will not find anyone that will work harder!!!!
I have had Park Avenue Properties manage one of my units now for several years. I find that property management companies in general show their true colors when problems with a tenant arise. Over the course of the past 12 months, we have had a situation with a tenant in which Park Ave and specifically Laura Russell have risen to the occasion and gone through extensive legwork to ensure that everything is consistently being resolved and we are moving forward together with a plan of action. Given that I am out of state, a relationship such as the one I have with Park Avenue Properties is essential to keep my home rented for the long term to a good tenant. I cannot say enough good things about Laura Russell and Park Avenue Properties when the going gets tough. . . and that's when it matters most.
Park Avenue Properties is an absolute nightmare to deal with. My husband and I have been looking for rental properties online for going on 4 weeks. We have called the office, left messages, even contacted individual property managers listed on their website - asking someone - ANYONE - to assist us in viewing available rentals. However, we have only communicated with Park Ave representatives and/or sales agents on two occasions during this time frame. We have requested around 17 viewings of rental properties online, and have followed Park Avenue's "rules" for viewing those properties. Once a potential renter requests to view a particular property, he/she is supposed to request 3 showing times (at least 48 hours in advance). We have done this multiple times but have not once been contacted by a Park Ave. rep to view a rental property. It's infuriating and unnecessarily time-consuming on the part of renters like us and I can only imagine how detrimental this is to the actual owners of these rental properties. They probably have no idea how little Park Avenue does to show the properties they are managing!
Two weeks ago, I managed to get in touch with a Park Ave rep via phone at the main office. I inquired specifically about 3 homes that were listed online and was told 2 of the homes were already rented while the other home was still available. I asked to view the property, explaining my difficulty booking a viewing online, and was still told to "request an appt. online." When I argued, I was told I would receive a return call. And I'm still waiting.
Two weeks later, I viewed the same listing online for one of the properties that was reportedly already rented, and it was tagged with a price "REDUCED" sign! So, was the property actually rented? If so, why was it marked as "reduced?"
Fast forward to our experience today: my husband and I drove past a Park Ave rental property and called the number listed on Zillow. I miraculously received a return call from a sales associate on call, who told us we could text a photo of our driver's license and they would send us a code to see the property. So, we did just that - we text our driver's license and then received 2 different "potential" lock-key codes for the rental lock-key. We drove 20 minutes to the property but NEITHER code would open the lock-key! We text and called the rep a couple of times while we waited in the hot sun another 20 minutes, hoping we could get in touch with her and see the property as planned, but never heard back from her or anyone else. Nor did we receive an apology or explanation the following day.
For these reasons, I cannot recommend Park Avenue Properties as a reliable or trustworthy rental property management company - in fact, I feel sorry for the individuals who are entrusting this company to rent out their homes. I have to wonder how many renters, like us, are being completely ignored while available properties remain vacant!
I have been very pleased for years now with the work done by Laura Russell & Jenny Kyzer in managing my properties. They have worked well with challenging tenants, and always make the information I request available in short order. On the few occasions I have needed to re-let the property, the process has been quick & painless. I applaud Park Avenue's success at maintaining good service for owners AND renters, especially in light of the company's rapid growth.
Laura Russell is my go to person at Park Avenue - she makes things happen - very detailed and dependable.
I have been working with Lisa Hunter at Park Avenue Properties. She has provided me with excellent customer service and has worked very hard to find my family a home. The one my husband and I wanted to rent was already taken. She then went to Britt the Advertisement manager and they found me three homes for me to look at. I was traveling down to North Carolina in a couple of days and they made it possible to me to look at these homes. They knew I wanted to be by my sister and have a fenced yard for my dogs. And they did everything possible to make this happen for me. I would like to "THANK" them for taking the time to make me feel important and caring about my concerns. Thank you Lisa and Britt!!!!!
After renting to college students, my condo was left in very bad shape. Since I live in another state I knew I had to find a rental agency and my neighbor recommended Park Avenue Properties agent Ann Bradford. I contacted her and she became my agent. I cannot begin to tell what she accomplished in my condo. She arranged for all of the contractors to fix up my place plus she and her husband Ray did things beyond what any agent would do. I would recommend this agency and agent to all.
I was left out in the cold when my rental agency in Myrtle Beach went out of business. PAP came to the rescue and Ann Bradford in peticular has been the best person to work with. She keeps me informed, solves any issues and make some very good recommendations. We have now been with PAP for a year and a half and I have to say they do a GREAT job.
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