Berkley >Durst Lumber Co
We love Durst!. As odd as it may seem, my wife and I look forward to going to this store due to its superior customer service and its wonderful "home-town" appeal (as well as its great popcorn [you won't get that at Home Depot!]).
30 years of great service AND good prices.
I don't usually join organizations like Citysearch or spend time actually commenting about a company; but the over-the-top criticism I saw of Durst on this site compels me to write. That review illustrates how two people, one bad employee and one out-of-control complainer can trash a company's reputation -- totally unfairly.
Here's my take on Durst:
In the 30 plus years I have lived in Berkley, I have gone to Durst more times than I can count, frequently with problems and questions. In every situation I can recall, the person I asked for help, treated every question, even the dumb ones, with courtesy and respect, presented me with whatever options were appropriate for my particular need; and, when required, walked with me to the spot where I could find what I needed. I got the same treatment when my needs included a trip to the lumber yard. What I find particularly satisfying is the fact that the employees I have never seen before and, presumably are new, show the same knowledge and respect as the older hands.
Durst is one fine organization and I am grateful for its long presence in our town.
Worst Service Ever!!!!!!!!!!!. Continue from before. After, I voiced my discontent with their service I called them back in about 15 minutes and was informed that the order is ready for pickup. When I arrived there, one of the guys (Mike) in the yard, was very helpful in helping me load the order. Then the guy I dropped the order off to in the morning and with whom I had the phone conversation with approached me to complain to me that I complained to people in the office about his slow service. I just walked away and went back to help load up my order. He then approached me again, at which time I told him to back off and I didn't want to speak with him and was busy loading up to get to working on my deck. He then got in my face and told me that I wasn't charged for those cuts, and next time... there will be no free cuts. It took everyything in me to keep calm and not push him away, which probably would have started a scuffle or fight. NOT GOOD. I kept calm, and walked back into the hardware store to speak to a manager. The manager offerred his appologies and said that should not have happenned. He asked if there was anything he could do to make up for his employee. I was steaming mad and there was nothing short of that kid getting fired that would have made everything okay. But, we are in Michigan and I didn't want for anyone to lose their job and just kept quite and told the manager it 's all okay and nothing. Imust admit the wood was good and the cuts were proper. But, I can get this at home depot too without the rude in your face attitude from a rude kid. I'm sure it was just my bad luck for my bad encounter with this poorly trained employee on customer service. He acted like I should be greatful to be his customer. Even though the product was good and the rest of the employees were good, I doNOT recommend this place unless you want allot of stress and rude service.
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