307 Troy Road, Rensselaer, NY | Directions 1206142.614717 -73.702780
M-Sa 7am-9pm, Su Closed
I moved from Virginia to Albany. I called for an appointment for regular cleaning. The staff was helpful and I was able to schedule an appointment at my desirable date. After going to my appointment I waited more the 90 minutes until I was called. They took x-rays and then I was taken to next room where a dental hygienist checked my teeth. After few minutes the dentist showed up and quickly checked the x-rays and my teeth and was told to wait at the waiting area. After long wait I was finally called and one of the staff gave me an estimate for the work that I needed. I was told that I need deep cleaning and it will cost my around 1900 out of pocket on top of what my insurance will be charged. And that is all after all the discounts. I was disappointed for many reasons:
1- The waiting time at the office was very long and not acceptable.
2- No one told me at the beginning that what are the planning to do and what should I expect. They took me from room to room.
3- The price was way TOO MUCH.
I declined the service because I couldn't afford it and I took a bus back to Virginia to my old dentist where she cleaned my teeth with no out of pocket cost. I didn't need deep cleaning as I was told by Aspen.
The east greenbush office is top notch. I wasn't looking forward to going but after my visit I can't wait to go back. The entire staff is Courteous and professional. I would highly recommend this office to all my family and friends.
This place is horrible. The way they treat people is absolutely abominable and unacceptable. They do not know how to deal with customers and instead of providing a good customer experience they choose to be disrespectful, rude and antagonistic. They hire riff raff off of the street to handle their front end office. An absolute joke! I say stay away and take your business elsewhere - there are lots of other places you can go to receive dental care. Why pay money and be treated very poorly?
Great experience considering it's a dentist office – I am not a fan of going to the dentist as I imagine most people aren't but after my experience with the staff at Aspen Dental in East Greenbush I have to say I feel much better about going. They took the time to explain all of my treatment options and plans that were available to me, they were prompt patient and friendly. A friend of mine recommended I go there and now I am recommending them to my friends.
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