901 Providence Rd, Charlotte, NC | Directions 2820735.197021 -80.826567
Mon-Fri 10am-6pm ; Sat 10am-4pm ; Sun Closed
Neighborhoods: Myers Park
Best customer service I have ever had! – At such a pivotal moment in my life, the Karat Patch was there for me as a customer, and as a person. Brett Denton, with only a few minutes before the store closed, set down with me and gave me a total diamond education course. Going through each C, demonstrating the importance of the cut, letting me look at it through the loop, and on a microscope. They showed me quality diamonds and settings, and I never felt pressure at any time to make a purchase. The saw me as a guy during an important time in my life that had an important decision and purchase to make, and respected that. And they respected my budget as well.
I was worried that I would feel pressured to make a purchase or end up with something I wasn't totally satisfied with. But thanks to Brett's patience and kindness I have a ring I am proud to say I selected with no regrets, and I can't wait to give it to her. Everybody there was friendly and just eager to help. And probably the best part about this all, IT WAS FUN!!! I highly recommend the Karat Patch for anyone, and I will be going there for all of my future jewelry purchases.
A huge Thank You!! to you and Karat Patch staff. I am beyond pleased with the purchase of a new diamond wedding ring at your store. Not only are you and your staff all very knowledgeable and talented, the customer service has been outstanding, above and beyond any other jewelry store that I have visited. I am looking forward to shopping at Karat Patch again soon.
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