Austin >Doctors > Dano Jaculeen
1600 W 38th St #315, Austin, TX | Directions 7873130.309358 -97.749678
Mon-Fri: 8:30am - 5pm
Worst doctor experience ever – I can honestly say this has been the worst doctor experience I've ever had. On my first visit I had to wait close to an hour--about 50 minutes--past my appointment time before I was called back to an exam room. When I finally got to see Dr. Dano, she treated me horribly--she was so rushed and could have cared less about listening to the details of my problem. She literally walked out the door before I was even finished.
By far the worst part of my visit has been the billing issue ongoing now for SIX MONTHS. This is due to the incompetent staff in the office. I was charged $125 for a visit that was supposed to be a $15 copay. Because the staff has no clue how to handle insurance, the issue keeps on coming back.
The ONLY positive thing I can say about Dr. Dano's practice is that her physician's assistant is great--extremely nice and patient and really acts like she cares. If I had not experienced such horrendous customer service from the rest of the staff, I would continue to see the physician's assistant.
Dr. Dano' s office is always a pleasure... – I found Dr. Dano's office by luck - leafing through the yellow pages. My 16 year old had terrible acne problems and needed serious help He got great, prompt, informative service. Shirien is his primary point of contact and 2 years later he still loves going there - as do my nieces - and my daughter. I have been indulging in some more frivolous medical services at the medical salon next door (but a part of Dr. Dano's office) to enhance my skin and am completely impressed with all aspects of service I have recv'd. Just today, Sunday - I called to make an appt. for my son who has a body rash and Shirien actually answered the phone and promised to "work him in" tomorrow - love that Shirien! My 81 year old aunt will be going this week - so it's kind of a family affair! I love the location because it's a few blocks from the Seton mess and parking is plentiful and FREE! Always a pleasure in my book :)
Great Doctors, Horrible Customer Service Skills – I have been going to Shirien for awhile and she is fabulous. She genuinely cares about her patients and is really easy to talk to. I have definitely seen results and I love her!
The girls at the front desk however are a totally different story.... they are very rude and abrasive.
Definitely recommend a visit if you are looking for a good dermatologist, but I think the doctors need to reconsider the office staff.
Friendly and Helpful – Dr. Dano's office staff is friendly and prompt. Dr. Dano's PA, Shirene is always on time and extremely concerned about her patients. I have had nothing but pleasant expreiences in her office. I would recommend Dr. Dano & Shirene to anyone.
Great Staff...Great Care – 12/8/05 - My fourth appt. and I have nothing but good things to say about Dr. Dano's staff. The receptionist is friendly and professional and the appt. maker/cashier is as well. I can't say enough about Shareen, Dr. Dano's physician asst. She is professional, compassionate and has a great sense of humor. I've already recommended her to a co-worker and will do so again to anyone else who asks. Her asst. is also courteous and professional.
Waiting-room: I arrive early for my appts. and have always been called in on-time or earlier; very comfortable with plenty to read and plenty of places to sit.
Parking: No worse than any other doctor's office around town; at least you don't have to pay for it as you do at Medical Park Towers. Location is not so bad and if you can't find it, you can always call and ask for directions.
Poor Pastient Care – Dr. Dano has a very unfriendly staff and does not take the time to get to know her patients. I have been there many times and she always acts like she is too busy to spend time with me. I have been to much better physicians in 'austin!!!!!
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