23287 Sierra Hwy, Newhall, CA | Directions 91321-409934.361680 -118.510537
Mon. - Sun. 24 Hours
NOT HAPPY AT ALL WITH THIS PLACE. They are liars and very inconsiderate people at this place. I buried my brother in 2006 and all went well except it took forever to get his head stone done and placed. My mother just passed in March and we couldn't bury her the day WE WANTED we had to WAIT four extra days to do it on their time. Then what should have only taken 4-6 weeks to get the headstone done which was paid for and made ahead of time twenty years ago took them until the end of June. And the staff did nothing but lie to me about it. Finally after contacting the secretary of the CEO in Texas did I find out the truth that my mother bronze headstone had been melted down and they had to make a new one LIES LIES LIES. Do not pick this place,for your loved one you will regret it. And so this past Sunday I go to the grave to put flowers and I find that her ground had been dug up and there are tons of scratches all over her new bronze headstone and the flower vase was buried under the mess they made. There is so much more. But APLEASE IF YOU ARE SHOPPING AROUND GO SOMEWHERE ELSE!!! I wouldn't want my worst enemy there. I fact I purchased the plot next to my brother in 2006 when he died, but I am having it transferred or I will sell it. BUYER BEWARE. It may be beautiful in some areas of Eternal Valley, but the headache from the staff is not worth it.
Very impressive site – I have a choice , single grave site over looking the beautifull gardens. I will be moving back to Minnesota. I need to sell this site to the highest bidder. Will trade for sm. R.V. or late model car.Call 928 649 0820
The Grounds are Beautiful but the Staff is Very Inconsiderate. – The people who now operate this cemetary are very rude and inconsiderate. Years ago, when my brother had his wife buried here the service was beautiful. When our mother passed away in 2008 we didn't receive the same treatment. They changed the date 3 times. The cost was far more than we expected. Don't be fooled by their so-called package prices! The service was rudely rushed. And they didn't provide all of the items that we had paid extra for .
Friendly, Compassionate Staff – I recently lost my mother to cancer. The Mortuary staff was so good to my family and me. The funeral director was such a kind and caring young man. Mom?s service went off perfectly! The cemetery grounds are beautiful.
Wonderful Staff – My Mom recently passed away,We used Eternal Valley and found the staff to be very friendly.Losing my mom and having to plan her funeral was extremely difficult,but the staff at Eternal Valley made it easier for us,not only were they available to answer our questions,They went out of there way to make sure we were happy.there prices were very reasonable.If the need came,I definitely would use them again.
Poorly trained staff – The cemetery was sold a few years ago and the customer service has declined since then. I buried my parents here in 1983 and received excellent service. When I arranged to bury my wife here in May 2007: high pressure sales tactics for mortuary services (which I did not use due to the high cost), tried to sell graves to my family while I was purchasing my wife's grave, very difficult to reach the staff by phone (days elapsed before a call back), all their records are manual so they constantly had to dig thru files to find information, they mischeduled my wife's funeral for the week following so they had to scramble at the last minute to open the grave for the service and most egregious, they discovered a "match error" in my contract and brought it to my attention in the middle of the burial and demanded that I give them payment before I left the cemetery. If the grounds were not so picturesque, I would not use them. Caveat emptor.
Poor service – The counselor they provided us provided inappropriately poor service at a time of grief and sadness. Initially they told us we had a definite date on the funeral, but were only later told that the day was booked and we had to delay the funeral one week. Second, pay attention to the contract and what they say in terms of payment which may be different. We were told and we signed a contract agreement about a montly payment for the burial plot. However, a week later we were told the total amount was due the day of the funeral. Nowhere in the contract did it say so. When confronted, our counselor stated she told my family this. So be warned.
Part of a national network of funeral homes providing cremation, traditional funerals and bereavement services. – In Short
Dignity Memorial, a network of funeral, cremation and cemetery providers, offers professional services that include prearrangements, burial, mausoleum entombment and cremation. The staff offers assistance in planning every aspect of the memorial, from online memorials to personalized funeral services. In addition to the help provided by funeral counselors, clients will also benefit from materials (videos, books and brochures) in the Grief Management Library.
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