Doctors >Prospect Medical Offices
301 Godwin Ave, Midland Park, NJ | Directions 0743240.991738 -74.142203
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
I wouldn't recommend this medical office. Once the operator directs your call to the doctor's receptionist, you get an answering machine only. The receptionist almost never is available to answer your call. Worse, they don't always return calls either. I have been waiting for 2 weeks for them to return my call to make an appointment. I will not go there anymore. The office is also old and run-down.
Don't get me wrong, my doctor is wonderful. The customer service girls are the rudest people I have ever had to deal with at a doctor';s office. I was put on hold because I had a question, the first women I spoke to was very nice & put me on hold to figure out the answer. Then another one gets on & asks me if I'm a patient & to leave a message for the doctor. I knew it wasn't a question for the doctor, but she refused to listen, I also told her she didn't have to get nasty, she then hung up on me! I cannot wait to speak to my doctor.
Great Doctors – My husband and I love the doctors here. Both are no-nonsense yet caring. Yes, there are some phone problems, but those happen at any good doctors office.
Horrible service – I tried for two days to get an appointment with this office. When you call you get a live operator who transfers you to an answering machine. So basically when they call back you MUST PICK UP THE PHONE or the process starts all over again. I work in a call center, so I usually can't answer if I'm on a call. This went on for two days. There was a doctor there that I was really interested in seeing. They lost out because of their idiotic system.
P.S. I guess it's better off that way, because what if I had an emergency?
I have gone there for years! – This is a large office and very well run. I have an excellent Doctor and luckily for me I am in pretty good health so I primarily come in for annual physicals which can be scheduled conveniently. I did have to figure out a way to work with this office for the few times when I was sick and needed an appointment quickly. It is very hard to schedule an immediate appointment with my doctor and sometimes I can not wait a week to see her when I'm sick. At first I was given appointments with nurse practitioners which were a total train wreck. I wound up with walking pneumonia thanks to one of them. Then I found a way to work with this group and it has worked for me: I schedule an appointment with the first available doctor ( not nurse practitioner!!!!!) My records are there after all. There are even emergency appts available for Saturdays. It IS very hard to get through to a human which is annoying beyond belief, but my Drs. assistant does get back to me. This is a very busy practice, you really only want to talk with your Doctor's assistant, not with someone on the other side of the building. Honest.
Great doctor – I am very pleased with my doctor at this facility. She is very thorough, and never rushes you out of the office. At my last visit, the staff could not have been nicer. I do agree that it is very frustrating calling the office, and not being able to speak to a live person. I am willing to deal with it because of the excellent care I receive. And yes...the staff is entitled to take a lunch break...I am sure that most days are hectic and that they work very hard...
No different from anywhere else – I've been going here for several years because it's convenient to where I live, and I really like my doctor, Karen Hart. She's the best doctor I've ever had. Separately, however, is the facility itself. Modern and clean. The staff can get a little testy, which I suspect is due to the volume of work. My only real gripe about the place is the difficulty in communicating by phone. Lots of voicemails back and forth, and that really annoying answering service they use at lunchtimes. If you think you can get a better doctors office elsewhere, good luck.
Terrible customer service! – I have been trying to book an appointment for a yearly medical for over a month now. Every time I call I get put through to an answering machine and they ring me back and leave me a message and so it goes on...So I go to the office in person and I am told to make the booking by phone...unbelievable! Also do not expect routine hours they work to their own specifications. They close for lunch! Have you ever heard of that at a doctors surgery? You cannot be ill it is lunch!!!Also please tell me why my husband has no problem with these staff...couldn't be that the female staff discriminate against women could it?? Also I am a medical professional myself so I recognize symptoms and know what I need appts for. So I do take offense when staff there treat me like I know zilch. These staff are driving patients away...but perhaps that it what they want so they have an easy life!
Great Doc, no problems – I've been going here for 10 years now and have received great care. Each appointment I've had has been professional and the doctors and staff are very knowledgeable and thorough. Phone calls have been timely both in answering questions and forwarding test results.
Prospect Medical Proceed With Caution – Off and on, I have dealt with this office for 43 years. Throughout the many changes over time, office staff rudeness has been a consistent issue. About 18 months ago I noticed a dramatic improvement, as if there had been a charm school inservice. I go to Prospect now because of 1 very good MD but must add that when he was originally suggested to me I said no because I would not deal with this practice.We have successfully worked things out and he has been of invaluable help.
All has not gone well with other MDs there. Recently when I objected to the way my GP (now former GP) handled something, she told me to pursue it with a psychiatrist. What an easy world she lives in! Disagree with me? You must need a shrink. She's very young and may learn at some time that abuse of power does not always work. I worked as a patient advocate in Boston for years and always keep in mind something a supervisor once said."Beware of MDs who practice with their egos.' Remember that when you deal with this place.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Prospect Medical Offices on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.