105 Challenger Rd, Ridgefield Park, NJ | Directions 0766040.852619 -74.010887
Samsung...no realistic service...arrogance and foolishness – This is minor compared to the value of other items but it is a sad commentary on Samsung if they cannot back a camera retail value, 129$ Canadian....brief outline, stopped working 13 days after purchase, lens cover stopped opening...returned home after 18 days and called...retailer no longer covered it so went to "customer service"...after a month of mind boggling foolery, I gave up...after being away for 6 weeks, I made another attempt and finally sent it in to their repair center...camera came back From Nortown Camera, Toronto, in worse condition than it went in...more calls, I would estimate, more out of interest as to how far they would go, and they still would not replace, it had to be sent for "evaluation"...so, escalation...nothing intelligent nor realistic...finally, after 2.5 hours of mind boggling crap, 2.5 of an estimated 20 or more hours,I asked if this was the highest and was told yes, yet, 5 minutes later she tells me she has to check this with a superior...she lied...the conversation continued but I emphasized she was a liar and finally snapped and after venting, I tossed the camera in a cupboard to forget about it...about a week later, I get a call from the US office.."do you mind doing a survey on Samsung service"....ok, for sure...I started to tell what I thought, very polite and accurate; then, after maybe a minute, the woman hung up...I called back and got the US customer service and asked who called...4 times they said they would put it to the Canadian office and not one reply...think about this when you go to drop thousands on a Samsung product, if they will not take care of 129$ camera, probably produced for, what, 15$, what service are you going to get on something like a 2000$ laptop?...I am going to continue with them today, more out the interest of how bad a company can actually be...by comparison, I bought a Sony for my son Christmas 2010, a small stress crack developed, called Sony and it was replaced in 3 days...my daughter has a Sony I gave her in 2005 and it is now their backup after endless years of use...my Nikon equipment is 30 years old and still perfect; one breakdown and a complete overhaul for 100$...no, Samsung is just not worth the risk for any product of significant value; I learned my lesson and will still have a lot of fun for 129$....avoid them at all costs...
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